Category: | Print Shop |
Address: | 4837 1st Ave SE, Cedar Rapids, IA 52402, USA |
Phone: | +1 319-373-5335 |
Site: | copyworks.com |
Rating: | 4 |
Working: | 7AM–8PM 7AM–8PM 7AM–8PM 7AM–8PM 7AM–8PM 9AM–5PM 9AM–5PM |
BU
Budz a
Where do I even begin with how awful of a company this is! I should have known after going to Copyworks for the first time and everything was disorganized and nobody even knowing what I was talking about I should have diverted my business elsewhere. Instead silly me, I sat down with an employee and picked out everything I wanted and provided her with questions and she didn’t know 3/4ths of the answers and informed me she would get back to me. I said that was not an issue and the following day she called me although forgot to get ½ the questions I asked answered. Then I hadn’t heard from her for about a week so I went in to check on the status of where we were on getting the questions answered, she avoided me at all costs and another employee was starting to help me. I informed that said employee that I had previously stopped in and was still waiting on answers from about a week ago. So, the employee who was avoiding me actually couldn’t avoid me much longer. She then told me she didn’t get those answers as she forgot (I repeat FORGOT) about them. (How do you forget about a customer?) Shortly, after the visit I received the response to my questions and went through with the printing process. I requested a proof as this company doesn’t seem to have everything all together and was informed it would take about 3-5 business days to come in. I waited until end of business on the 5th day to follow up on it. I went in and was informed there was a miscommunication they only sent us a digital proof. Please note; I submitted them a digital proof, they provided me no further evidence that they were capable of producing what I requested. I asked to speak with a manager- she was absolutely unpleasant to work with. She tried to push everything off as if it was my fault and her faulty employee could only do so much for us. I waited and received the proof a couple days later which were off centered terribly. I requested them to have that adjusted and they informed me it indeed was! I went forward with it and said send to print, I then received 150 copies of the off centered piece of work that I requested to get fixed. Copyworks, did one good thing and caught it and requested it to be reprinted although, with the reprint it was off centered again and that was the best they could do. I asked to be refunded and this exact employee told me “I’ll talk with management on Monday and get back to you right away with the answer.” Monday, came and went so on Tuesday I reached out and asked when my refund would be sent through as that was a legitimate request. The employee told me the only way to accurately refund me is by receiving the misprint back. After, she informed me that there was nothing she could do. I needed these prints handed out prior to the Monday so there was no way to deliver these awfully misprinted items back. So, my best advice to anyone looking for a printing company -DON’T GO HERE!!
AA
Aaron Poisel
This company is replete with professional, courteous, and intelligent folks. Time and time again, whenever a project of great import is due, the staff at Copyworks never EVER fails to meet my standards (believe me, they are very high.) Moreover, the value is more than premium; it is exponentially higher than anything I could have asked for from a full service company. Please never hesitate to dive into Copyworks to achieve your business needs at a great cost.
JU
Justin Beeh
I have used this location a number of times and the location in Ames years ago. I am impressed that the experience between the two stores have been the same. I have had a few print jobs where the papers were "too light" and they were redone along with one time were a mistake was found a week later and it was corrected in a spiral binding which appears to be a pain. Been very happy with the service and will use again.
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Marti Jensen
I have had numerous personal and work-related projects designed and printed at the Cedar Rapids Copyworks. They are always prompt, professional, and most of all, CREATIVE! I give them a couple of ideas to work with and voila! A few days later I have a proof. Their response time is quick and results are first-rate. I will continue to take my projects to them. Well done, Copyworks, and thank you!
ED
Edward Cells
Never again will I go to this dumb stupid store it clearly says its okay to print something out in a car magazine and the lady who was ask looks it over looks at the copy right says I caint copy it when it says on the one page show this its okay to print and copy this page to cut out a car piece of work
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Nicole Novak
The staff at Cedar Rapids Copyworks is always kind and helpful! I use their services frequently for personal and business use. Their pricing is fair and their services are convenient for me.
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A Private User
BEST customer service in town! Extremely helpful and prompt. I can always count on them to get my print jobs done correctly and on time. I wont go anywhere else.
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richard T
Printing and copies for years....Excellent!!
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Khoa Tran
Friendly staff, good services, nice place!
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Ross McIntyre
Helpful people, great service