Category: | Nissan Dealer |
Address: | 1400 Leisure Way, Clarksville, IN 47129, USA |
Phone: | +1 812-218-1400 |
Site: | coylenissan.com |
Rating: | 3.7 |
Working: | 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–6PM Closed |
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Tracy Westrick
I wish I could say something good about Coyle. Anything. I had to sign my paperwork three times because they couldnt get it right (and then the banks didnt want to fool with them when they would mess up so it would prolong the process). Even worse is that I had to catch the mistakes and keep harrassing them and all the management to correct it. So that was battle one. The upside is that I ended up paying way less because of their mistake. Then, as I was leaving the last time I signed the paperwork, one of the workers caught me and asked if I had my memory card for the vehicle. He went and fetched it for me. Thankfully since the salesguy (or guys cause I had to deal with two by the time it was done) didnt tell me!!! No wonder my navigation didnt work.....I am grateful someone cared! Then I took my car in for a "free" oil change that they offered me because of the screw ups and it was a super sketchy ordeal. I have spoke to one guy that works there before on the phone and he seems nice and knowledgeable and has been very helpful. The kid I had to deal with the other day was a complete jerk and I will not take my car back there. My car has 16k miles on it and its three years old. It has some cosmetic stuff starting to fall off (yay) and I baby my vehicles so that sucks. The kid working explained that my warranty expired in February and he was smirk-y and rude about it then he went to check on the part I want which is a stereo knob and tells me I have to purchase the whole stereo....WHAT?? NO! I just feel like he has zero sense or knowledge which is not how I want to feel when Im having my car worked on even if it is just an oil change! Anyway, Ive purchased probably 30 vehicles in my life and this is the first time ever anywhere that its been a hassle at all, let alone on this level. Their prices are great so I wish I could say otherwise, but I should have stayed with dealers Ive went to in the past which is what I will do the next time. Here, you definitely get what you pay for. I waited a while to review hoping Id feel better about things but honestly I just keep waiting for something else bad to happen and I hope Im wrong. Luckily, I do love my car but Im a Nissan fan through and through. I hope it doesnt start to fall apart, Im put off by the cosmetic stuff and wondering if they arent getting cheaper. My previous Nissans have never had issues whatsoever and Ive drove them for many many miles so Im very surprised. UPDATE: Coyle continues to slap me in the face with bad business even months later. They would not let me keep my plates when I purchased from them, told me I could not transfer the plates because Kentucky wont allow it. I had to go to the license branch because they never reported my trade in as not being mine anymore (another Coyle issue I just learned about) and was told I could have transferred my plates because they were college plates that I would have liked to have still. On top of that, with the car, the transmission slips constantly and Ive now opened a case with Nissan to look into all of the issues with Coyle. It is never ending with them, what is next? How are they still in business? RUN AWAY, thats all Ive got! Sadly, I think this whole experience will prevent me from buying a Nissan in the future. I had been a very happy customer of Nissan with my past two vehicles, but this has crushed all of that. My new vehicle now has 19K and its seemingly falling apart. Should have bought a Toyota.
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Carla loomis-allen
At the beginning I loved it. Megan was very helpful with online questions. But then the trouble started. We set an appointment, we thought with her, to see a certain vehicle. We drove over an our to be greeted by someone we had never spoken to and to find out we would not be working with Megan but with him. It would have been nice to know that we would be handed off so we knew what to expect. Mike, our new salesman, did not even know what we were there to look at. When we told him, we were told it had been sold to hours ago to someone who had been working on financing for a week. From that point it got a little better. He showed us a couple cars & we drove one. All of the cars are supposed to be certified & inspected, but the brakes were bad. He did have that fixed. The price we were quoted was $2000 different than on the internet. We told him we would think about it. He said he would email me the info on the car and Megan would also follow up. Neither happened. I prefer text or email to calls because I have MS and have memory issues. I didnt tell them I have MS but did tell Megan I have memory issues and prefer email & text. I Mike called the next morning and left a message. I did some asked Megan for Mikes email and cell number so that I could communicate in a way better for me. She gave me a cell and once his email was set up I got a generic email from him. I sent several emails and texts that took quite awhile to get a response that usually came in the form of a phone call. As for their finance department, we were told we would hear something the next day. It took several emails and online chats to get someone to finally call me only to tell me we werent approved. Weve been approved by our local Nissan dealer so Im not quite sure why they cant or why they advertise that they can when they cant. Good prices, crappy service~~bad communication skills.
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Adam Alvis
We went to buy a car for my mother at this dealership. She was specifically looking for a used sonata and the one they had was within her price range. Other than the usual cliche salesmen tactics everything went pretty smooth until we started negotiating the sales. We had found a similar car for just $300 less than the one we looked at there and asked them if they would match. You cannot conceive how offended they were by this. Our sales person (Stewart) who was by far the most sensitive and fragile, got all upset and threatened us by saying "he owned his own business before so he was used to fighting with customers and being rude to them" that was obvious already but I guess he thought that would scare us into paying sticker price. He spend about an hour trying to low ball us on the trade pointing out insignificant cosmetic flaws, fortunately the sonata had similar flaws which we made evident (what used car is scratch free?) All in all we were treated very poorly, lied to on multiple occasions and made to wait a grand total of 5 hours to purchase the car. I would never have considered buying a vehicle from them if it wasnt exactly what my mother wanted. So unless you find something very specific you want their and are willing to be treated like crap I wouldnt advise a trip to coyle nissan in Clarksville.