|Category:||Home Improvement Store|
|Address:||735 Edward Ln, Yorkville, IL 60560, USA|
|Working:||6AM–9PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 7AM–8PM|
I usually dont write reviews, and recently came to enjoy the Home Depot stores. However, the two times I went to this store to pick up a clearance item, the employees (multiple) didnt know what a UPC code was or how to look one up. I let them them know my local store told me they had the product in their store. Very confused, they managed to find how to search (still insisting on having a SKU Number). After that point, they didnt know what "no home" meant. Luckily for me, I knew it just didnt have a location and had to find it. After speaking to multiple employees both times, Paul was able to locate them. However, the rest of the team needs additional training...while they are eager to help...if asked "oh where do I find this" and they cant figure it out, they simply say "sorry, Im not sure" and call it good.
Its home depot, and generally great. Unfortunately issues occasionally creep up at this one that I havent run into elsewhere. For example: need a key cut (standard house key), theyre out the blanks. Sorry, go home. No word on when/if they expect more stock, just a shrug and a deal with it attitude. Found an item I wanted, but in a different size. They check their stock - we have 17 here, but theyre all gone. "I guess they were stolen" No offer to order it for me, or even address the issue. This particular item is still off their shelf 6 months later - probably because the computers still think they have 17 of them.
A Private User
I had a problem with a grill. I bought it from a different location, took it out of the box to fit it in my car went to assemble it at home and there were a few things that were not right. So I came here and they had one left to replace mine, told me about free assembly, but I could not fit in my car so they said they will let me use one of the rental trucks free to take the new grill then bring back the broke one. Wow, that made my summer right there, thanks to Terri and Bob.
Most everyone knows how to help me with my projects or at least find someone who can. Always with a smile too! Also, there are never any problems with returns . Thanks folks!
I like the fact that there are many people waiting to assist you. Also I buy all my wood from there, mostly because it is inside and not outside like menards
Good store selection. Helpful people. Great deals on cull lumber for things that dont really matter; raised bed garden boxes, garden walk boards, etc
Got locks re-keyed. Took a couple days and multiple trips back to correct mistakes on their part, but got it for free in the end.
one of the most unorganized, cluttered isles, and more home owner crap than remodeling materials
Clean and organized store. Great customer service. Employees are always helpful.
Great staff!!! Very knowledgeable and friendly. Always have what I need!!!
Very nice store and very nice and helpful employees! Love browsing here
Usually not busy, so its easy to receive great service.
They make you wait for a long time to help you
Great service and knowledgeable help!
Frindly staff typical home depot
Always has what you need
Staff is very helpful.
They make good copies.
Not a huge selection