|Address:||801 Bloomfield Ave, Windsor, CT 06095, USA|
|Working:||Closed 9AM–7PM 9AM–7PM 9AM–7PM 9AM–6PM 9AM–5PM Closed|
Bought a vehicle here at the beginning of July. Vehicle that I bought was a bit unique in that I was looking for a certain combination of cab/bed/color/etc. making it difficult to find the exact combination of what I was looking for and they happen to have it. Negotiating for the deal was extremely painful. Sales manager claimed first offer was the best offer he could ever do no matter what. Tried driving off the lot twice but the jr sales associate ran out the door saying they would get closer to what I wanted. At one point, the sales manager explicitly (and seriously) asked me "Is your wife not human". How insulting to imply my wife is less than human because shes sticking to her guns on what she thinks the transaction is worth. The ONLY reason I put up with the poor service was that after trying to drive off the lot twice, they met the price that my wife and I wanted (despite her apparently not being human) for the unique vehicle I wanted. Part of the negotiation with the jr sales associate was a Ford OEM reverse camera being added to the deal. Sales manager agreed to the reverse camera being added but an honest miscommunication between sales manager and jr sales associate meant at delivery I had a cheap aftermarket license plate camera installed as opposed to the OEM camera. Jr Sales associate even commented on it when I spoke to him two days after delivery (he wasnt available on day of delivery) as he recognized the camera was different than what we discussed. I dont think there was a deliberate attempt to put the cheap camera on the vehicle, but the lack of care or assistance resolving the issue after raising it several times prior to and after delivery put the nail in the coffin. Sales manager couldnt even acknowledge that it was a miscommunication between he and the jr sales associate and never offered to help make it better. Simply suggested the camera works and that if I wanted the OEM camera, hed be happy to install it if I would pay for the upcharge for it. Could not understand that my understanding of the deal was inclusive of OEM camera. Ill never use Mitchell Selig Ford for another vehicle purchase or service again and will be sure to point any friends in the opposite direction. I would highly recommend buying your vehicle elsewhere unless they happen to have that unique combination that you cant find anywhere else within reasonable distance.
My experience at this dealership was one of the worst Ive had as a consumer in a long time. I created a Ford build online, a day later received an email from Sales manager Anthony to come in that Saturday to meet him. I was there on Saturday at the exact time I told him I was going to be there. The plan was for me to test drive a Ford Edge, then work on ordering the Ford build I did online. Anthony passed me on to a Sales person that he said had 20 years in the business. 5 minutes later that very same sales person told me he couldnt help me because he has another customer. Lol.....so am I not a customer? I went along with it and met the second sales person. Waited about 45 mins before we even went on a test drive. There are no charging stations, nothing to drink, no TV, a real old school dealership feel. Came back from the test drive and waited another 30 mins just for the sales person to tell me that he didnt have the build that I did online. I asked him to check with Anthony. Anthony ended going home for the day.....wow. Anthony scheduled an appointment with me and left. It gets worse.... The sales person wanted me to put a deposit down for a different car, not the one I did a build online and wait......I asked for a photo for the car he wanted a deposit on. He did not have one. Wow!!!! They told me I needed to wait until Monday to do the build all over again because they dont do it on Saturdays. By the way; Anthony never told me this. No wonder my wife hates coming to dealerships. I still waited another 30 mins until his Manager finalized some numbers for me and those numbers ended up being 3x more than what I was quoted online. I expected to pay a little more because of taxes and fees but not 3x more. They have a really old school dealership process, no TV, no drinks, (of they had coffee) uncomfortable waiting area, no charging station, lack of communication as I stated above and poor listening skills. This experience cost me 2 hours of my day off. But it ended up working out because I got the car build I wanted at another dealership that is up to date with the times, a state of the art dealership with really great service. They do car builds every day. Go to more of a reputable dealership with a known brand. This dealership doesnt cut it.
NEVER. AGAIN. After many negative experiences at first, I continued to return because I had faith in the service manager, and had finally found a service rep that truly understands that he is liaison between the customer and the mechanics performing the work. However, my recent experience was a simple oil change, tire rotation and brake job as recommended by our service advisor, Scott (awesome guy who treats you like family and only reason we continued to use Selig); however he was on vacation so had to deal with a gentleman whose name starts with "B", who greeted me with a “what do you want" attitude, then refused to give me any info about the service performed, ignored the coupon price (said there were shop fees, which after doing the math revealed the coupon was in fact ignored) and told me I had to wait for "G", and went back to his computer and eating his ham sandwich until "G" told him, “B, I’m swamped, help the guy”. So…10 minutes later, still no info on the car, had to wait for "G" only to be told, “I ‘think’ they did this”, “I ‘think’ the readings were this” because he was with another customer and couldnt or wouldnt review the paperwork. Now, we’re stuck with having to get new rotors for our vehicle. Previous poor experiences within the last 10 months include: being charged interest on ford credit card because advisor didn’t enter code in correctly (had to spend an hour on phone between bank and service manager to get this fixed), car in shop for month and a half because no one knew how to perform work and had to wait for ford engineers to advise solutions, a poorly done oil change that resulted in lost oil completely soaking the drip pan and getting oil all over our driveway/garage, and overall poor customer service from service advisors. These were all addressed by the service manager who ultimately rectified them, but enough is enough. Tony is a great service manager, Scott is a great advisor, but the rest of the service advisors extremely poor customer service unfortunately ruin the entire operation. Mitchell Selig Ford: no need to reply, I will take my business elsewhere from now on and will NEVER purchase a car again from your dealership.
Ive been looking at the new Escapes for a while now. I found one I liked online at Mitchell Selig Ford and decided to take the half hour ride up there to look at it. Even though it was half an hour before close on a Friday afternoon, Rodney was patient, helpful, and informative. It helped that I knew what I wanted and how much I wanted to spend! He and another gentleman ran the numbers for me a few times and we were able to make it work. I left the dealership an hour and a half after they closed excited to pick up my new car the next day! Rodney and I texted each other throughout the next morning to make sure all he details were set and he greeted us when we arrived to pick up the new car. He took the time to explain all the features (quite an upgrade from the 2003 Neon I was trading in to the fully loaded escape) and even texted me the following day to ask if I had any questions about any of the features. He took a beautiful picture of my boyfriend and myself beside the car and sent that to me too. It was great that he thought to capture such an exciting moment when it was the farthest thing from my mind. Then I went in to sign all the papers. Everything was explained clearly to me, and although I was offered extra warranties and packages, the sales manager wasnt pushy. This was the first time Ive bought a car since 2003, and I have to say the experience was positive from start to finish. Everyone I encountered along the way was friendly and professional. Ive been hesitant to but a new car because you hear so many stories about people getting ripped off, but I left Friday night feeling like I had been treated fairly and got a good deal. I highly recommend Mitchell Selig Ford and would go back again in a hearbeat.