|Address:||1 Flat Rock Pl, Westbrook, CT 06498, USA|
|Working:||9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–6PM 9AM–5PM Closed|
Overall this has been a bad car buying experience for us. Everyone always seems eager to help us but after we finalized our purchase, we were lucky to get a hold of our sales representative, Leo, at all. I have mostly had to speak with their sales manager to actually get anyone to call us back. First thing to upset me, I put a $500 hold on a Honda Civic that I had picked out online. After Leo had taken our deposit, he informed me that the vehicle I originally wanted had "just been sold." I asked if he could refund my $500 hold as I had already seen their inventory and was not interested in any of their other vehicles. He told me no, "but let me find you a comparable vehicle." He did, I was fairly impressed that he pulled the same exact vehicle, same color, in a higher trim,with lower miles for the same price out of thin air. The usual price haggle of any vehicle purchase happened. The second thing that upset me was when we realized this was a lower trim model. We were ready to demand our $500 hold back and leave. But they agreed to drop the price of the vehicle a little more to compensate for the "miscommunication." We financed our purchase through our credit union as the dealership was not able to meet our credit unions 2.45% interest rate. Leo told us that they would have to cut us a check for our $500 hold since we did not finance through the dealership and this could take a few weeks. Third thing to upset me, it took them over two months to finally get our original $500 hold deposit back to us, and we had to drive the 30 miles to pick it up ourselves. Fourth thing to upset me, we called to find out if our AC that did not work at all would be covered in our warranty. I called their finance department who handles their warranties, no one answered. I called Leo, our sales rep, he never answered or called back. I called amd asked if I could talk to a manager. After putting me through several times, Pat finally answered and told us to "come in and let us look at it for you." No clear answer about our warranty. But we drove the 30 miles there to have them tell us no it was not covered. They could have easily told us it was not covered over the phone. Overall awful experience. We will not buy from them again and we strongly suggest that our friends and family go anywhere else but here.
I came to Westbrook Honda both to get my car repaired due to another dealers negligence and to look at the new 2013 Accords they had in stock. The entire experience was great! John in the service department did an excellent job, and thanks to them, my car was completely fixed. I did not need to return to the dealership for them to fix something they missed, and the car is driving great. While waiting for my service to finish, I had arguably, the best test drive, Ive had thus far in my "looking for a new car" search. Ive visited several other dealerships (Hyundai, VW, Lexus, and Ford) but Patrick Sullivan at Westbrook Honda was by far, the best sales consultant yet. Even though it appeared that I had done my homework researching the new 2013 Accord, he still was thorough in explaining the different features, exterior and interior, and was pretty in depth about the safety features in the new 2013, and how impressive its crash ratings were. It was nice, because it was a salesman who wasnt just dismissing this as something I read on their website. I want a salesman to try and sell it to me, tell me why its so great, tell me why I should consider it--- and Patrick did that, but not in an overbearing way. The test drive was great, and it was leisurely, it wasnt a quick 5 min thing. Overall Patrick was very kind, very informative, and made it a great experience at Westbrook Honda. Based on how good their service department is (first in New England), and how convenient they make it for customers in regards to getting parts quickly, and the availability of different loaner cars, I will definitely buy my next Honda here.
I did not think going in that I would be making & closing a deal for a new car, but after test driving a couple of options, to be honest, I was ready as long as it was the right deal. The offer was too good to pass on and since its been (5) years since I went through this process, especially since Leasing was an option this time around, I did not feel pressured by Tim (Saunders) to have to make the deal, but its definitely the deal that I wanted to make as the car I went with (Honda HR-V) felt as if I had been driving it for years. Tim (Saunders) did an excellent job; walking me through several options, which was not easy just because I did not walk into this thinking that a deal would be made that day. Besides being patient on such a humid day, Tim also walked me through the advantages of Leasing as to Purchasing and vice versa. When the offer was placed in front of me, I wanted to say Yes immediately, but had to make a phone call to discuss further, which probably made Tim sweat even more as I have been on the other side of the desk many times. Once the deal was done, I met with Vanessa (Seliokas) the following day to review everything. If I thought that Tim covered all the bases, Vanessa definitely crosses all of her Ts and dots her Is. We covered everything and went through all of the coverage options in detail to make sure that I knew what I was agreeing to and the benefits of what I was choosing to protect my new car and Honda;s investment. To be honest, Ive never felt that relaxed when it comes to buying a car and Tim & Vanessa definitely made the whole process easier and in a timely manner.
I loved walking into the dealership and not being bombarded by sales people but rather able to walk around, sit in cars, etc. before being approached and asked if I needed help. Tara was the first person I talked to and, being a woman, I latched on to her immediately. She turned out to be awesome! She was polite, listened to my needs, helped me through the process to the best of her ability, etc. By the time I had bought the car, I felt like I had a new friend. You should think about hiring more people from the hospitality industry. Unfortunately, Tara was not allowed to complete the paperwork that was necessary for me to buy the car, a situation which I believe should be rectified immediately. She is smart and understands that people have a limited amount of time to spend due to their other commitments. Because Tara was not able to complete the paperwork, I had to wait for others to assist me. This required 2-3 hours more of my time than if she had done it herself. Because I had to leave to get to work on time which Tara recognized, it also caused confusion with the price of my car and subsequently with the check from my bank. I am convinced that this problem would not have occurred if Tara had been in control of the paperwork. The problem had nothing to do with Tara but all to do with the delay caused by other personnel in getting my paperwork prepared. Tara deserves 5 stars and a bonus. The others would get 3 stars at most from me.