|Address:||1229 Main St, Manchester, CT 06040, USA|
|Working:||9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–6PM 9AM–5PM Closed|
Carter Chevrolet - Sleazy And Deceptive Tactics - BUYER BEWARE! Carter Chevrolet, lead by premier snake oil Sales Manager, "Bob Oles, used deceptive practices to avoid honoring their return policy, which states – “4 Day Money Back Guarantee” (maximum use – 200 miles). The Facts: Purchased a vehicle on 3/9/17 Drove home (100 miles) Parked the car in my garage On 3/10/17, the East Coast experienced a major snowstorm. This made it impossible to get the car back to Carter Chevrolet within 4 days. Yes, I could have been more fastidious in examining the car before purchasing, but with an "iron clad" 4 Day Return Policy, and 3 Month Limited Warranty, I thought I had some recourse in the event of a problem? Nothing could be further from the truth! During the snow storm I had a chance to scrutinize the car and found numerous issues - from cosmetic to more serious problems. I politely asked Carter Chevrolet to look the car over and work with me, but they flat out refused. Of course Bob Oles offered to take the car back on a trade-in for a more expensive model-----how magnanimous! Specific issues: - Body panels that don’t line up properly– Juncture point where front passenger side bumper, hood, and fender meet. -Drive’s side front wheel well – Loose, flimsy with enormous play; can almost be removed by hand. - Deep, noticeable scratches and rock chips on driver’s side taillight housing and rear bumper. - Grainy scratch (about 2” in length) down to the paint on the edge of the rear fender about half way between the driver’s door & rear bumper that’s an eyesore with the hatch door open or closed. - Abrasive curb rash and pitting (pealing chrome on edge of rim) on two wheels: Driver’s front and passenger rear. - Front Air Dam tattered and broken in several places. - Broken wiper blades - 75% oil reading (should have had a fresh oil change/100% reading. - Clutch Fluid – Far below factory recommend level - with the consistency of “sludge”. - Over inflated tires - 35 psi. Factory recommendation is 30 psi. It would have cost Carter Chevrolet (with a repair and body shop on the premises) next to nothing to make this right, but showing good faith and integrity isnt part of the equation for them. Carter Chevrolet did offer to make good on an oil change, Front Air Dam, and wiper blades. They act like theyre doing me a favor, but the joke is - ALL all of these items should have been addressed PRIOR to purchase! And the final straw, which proves how Bob Oles lies through his teeth - He instructed me to buy a new pair of wiper blades from a local Chevy dealer, submit a receipt through Carter Chevrolet for reimbursement, and receive a check in the mail. On 3/31, I did just that. As of this writing (4/15), I have yet to receive payment. My guess is that Carter Chevrolet never inspected the vehicle? If they had, this is a clear example of gross incompetence. Not one to be duped, Im currently in dispute with Carter Chevrolet over a financial matter. Ive also filed a complaint with the BBB, and have written negative reviews on Google and Yelp. Big lessoned learned - If youre in the market for a used vehicle, buy from the original owner, and have a comprehensive inspection done by a qualified, honest, objective third party. Having a dealer sell AND "inspect" a car is at the very least a conflict of interest (dealers use this ploy to gain trust and confidence), and in this case, what feels like collusion. Again - BUYER BEWARE OF CARTER CHEVROLET! They have all the elements in place for a one stop disaster - Lies, deceptive advertising, totally lack of responsibility, and corrupt business practices.
This dealership is the absolute model for what all dealerships should be like. My husband and I began our car search at a dealership much closer to our hometown of Worcester MA, but after being completely underwhelmed by the atmosphere there, we ventured off to CT. We were greeted on the lot by salesman Jay Wood within minutes of arriving. We told him we were looking at the Mazdaspeed 3, and when he found out we hadnt had an opportunity to drive one yet, he enthusiastically offered us a test drive. Jay was the perfect mix of laid back and informative, he answered our questions, but also let us form our own opinions of the car. When we returned to the dealership, we went inside and talked numbers-the part most people dread-but it was surprisingly low key and comfortable. Jay worked to get the price to where we were comfortable, and although the offer for our trade-in was too low for us to afford, we knew wed be returning to buy the car as soon as we sold our current vehicle. The prices at this dealership are already so low, there is little need for haggling and BS back and forth negotiations. We left that day, sold our car 2-3 weeks later and returned a few days after that to purchase the car. Buying our car that day was almost as simple as buying a pair of shoes. There were no hidden fees, we got a decent interest rate through the dealerships bank, and there was no high pressure offers to buy extra stuff or extended warranties (purchasing the extended warranty did come up, but we never felt overly pressured to agree to buying it). From start to finish the day we bought the car, we probably spent no more than 2 hours there, which is pretty impressive considering its not unheard of for folks to spend an entire day at a other dealerships. Also, before we left, we received a card from the service center to remind us that they would be contacting us when its time for our first oil change. Overall, my husband and I were extremely impressed by everything about Mazda of Manchester, the prices, the people, the sales approach, everything! Weve already recommended them to our friends, and if we are in the market for a car in the future, we will be going back!!!
I wish I could give Carter Chevrolet a higher rating, but cannot because I was unable to receive service on the day I broke down literally in their driveway. On October 8th, I was visiting friends in Manchester and was returning home to Vermont when my car broke down aroud 9:00 a.m. I was able to pull into the parking lot right in front of the service department, a stroke of luck I thought. I was frantic being 4 hours from home and all alone. When I spoke to the woman at the service desk, she told me there was no one who would be able to service a 2002 BMW at Carter Chevrolet and that my best bet was to contact a BMW dealership. I called my husband who is a former mechanic and sells tools for a living. He correctly diagnosed the problem over the phone, a broken serpentine belt, and told me to go back into the dealership to relay the problem to the service manager, and that any mechanic should be able fix it. I was told that no one was even available to look at my car at all that day. Being stranded from out of state, I was hoping to hear, "let me see what I can do for you," but that didnt happen. My husband made a few calls and luckily found a shop that agreed to service my car. I had my car towed to Hillside Automotive Center in Hartford, where the mechanic replaced my serpentine belt and had me back on the road to Vermont that very afternoon! Not only that, Hillside remained open after closing time to get the job done. In addition, my husband got a call from Hillside Automotive today to make sure everything was alright with my car. Now, thats service!! So...5 STARS to Hillside Automotive in Hartford, CT. Please consider them if you need service in that area.