Category: | Ice Cream Shop |
Address: | 8441 S Yosemite St #4, Lone Tree, CO 80124, USA |
Phone: | +1 303-708-8771 |
Site: | coldstonecreamery.com |
Rating: | 4.1 |
Working: | 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–11PM 11AM–11PM 11AM–10PM |
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Jaime Ahl
Usually love Rocky mountain and cold stone but my husband and I were very disappointed by the quality of the food. It was my husbands first time going to a rocky mountain Chocolate Factory so we bought a ton of fudge and chocolate. We got home had a piece of each thing and the fudge and chocolates tasted old, bitter and stale(Like those ones you get in advent calendars). I have been to a few of these establishments and the food has never tasted so bad! I mean it was bad.....We spit everything out! We will not be returning to this location although the staff was great the food was horrendous!!!
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Tanya zilloe
I will not return to this location. I walked in behind one woman and in front of a man and his young daughter today. There was one mom with 3 kids in front of us. After 13 minutes everyone besides myself had been helped despite me coming in before the man. The majority of the time the manager was on the phone. There was one girl running the counter. The manager got off the phone and began helping but she still helped another person before me despite the younger girl knowing I was past due for help. I left having spent over 15 minutes there with no help.
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Kyle LeMieux
Could do a lot more business if they served customers as soon as they arrived. We waited around 5 minutes for anyone to take our order, (no one in front of us) and after taking mine it took someone another 5 minutes to get my boyfriends order. Both orders were wrong. Employees were literally walking around singing, dancing and texting rather than serving us and the line forming behind us. Some days have definitely been better than others,. Obsessed with the ice cream, but poor training.
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candace fleming
This is the first time cold stone has been in my freezer for over a month. The staff was very rude. Not listening to our orders and laughing making VERY inappropriate jokes! Took over ten minutes repeating our orders and them talking over us with their other co workers to FINALLY get our order! Then one had the nerve to ask for a tip! The ice cream wasnt even mixed! I will never come back here ever again and will advice my friends not to as well.
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Alizah Patterson
Service selection and all is good but I find it quite ridiculous that you guys cant spend a little bit of money to install a changing table in your bathroom. Youre an ice cream place, children come there. I just had to struggle with my toddler in the car in the rain to change his diaper. I would not come back to this place unless I know they have made these accommodations.
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Jennifer Kick
Really busy Friday night but one of the workers was a ton of fun and offered to re-make my shake when it came out looking a little watery. One of the best examples of customer service I have experienced recently. This was the first time I have been to Coldstone in a long time and will definitely be back
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Johnathan leary
My girlfriend and I went there with a gift card and were pleased to find out they are also a Rocky Mountain chocolate factory storefront! The workers were very helpful and attentive, great personality. We will defiantly be back for another date night snack. Thank you
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John Sellers
They were very accommodating of my allergy and were absolutely a pleasure to do business with. And a special thumbs up to the young man that helped me, not sure of his name but he was the only one that looked about 16 years old and had glasses.
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Raemi Vermiglio
I love this place. Always friendly and no one complains about my kids asking to try a few different flavors. Slightly overpriced but truly great quality ice cream. I have a favorite flavor I made up and get a gallon of it once in a while.
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Leora Wambach
This is my local Coldstone, and I love them! The staff is always very friendly and theyve never screwed up my order. I usually tip them NOT to sing though... I would hate that, if I worked there.
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Lee Sandy
Got the same moronic employee twice who screwed up my creation by making up his own apparently and he thinks hes cute. The nerd with the glasses is a complete moron so walk out if its just him.
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Daniel Van Duzer
They have a Rocky Mountain Chocolate Factory too! No longer do I have to choose between Ice cream and chocolate. They also sing for tips. Awesome!
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Stephanie Gregory
best ice cream I have ever had! Im from Madison Indiana! we dont have them around there, tried it an loved it! been 3 times now in 3 days lol
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A Private User
The ice cream is fantastic and they always send out special text message offers to their loyal customers. I wouldnt go anywhere else.
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Mike Sickinger
Whats not to like about your favorite ice cream and your favorite toppings smushed all together? Excellent way to end a hot summer day
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A Private User
This place is a blast....the best ice cream hands down and the staff really make you feel like you are royalty.
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Dan Pagliarini
Its a little expensive for a small ice cream (over 5$) but very tasty - worth it on occasion
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Erik Neyra
Much better than the Aurora location, they are not very friendly and their restrooms dirty.
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Thad B
This was the perfect way to top off an evening, and the ice cream was outstanding.
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Lee Ann Mitchell
I like the guy who works here but not the prices of the ice cream! Ridiculous!
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Corey Mosteller
Great ice cream and great service. I love the sweet cream!
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Le Prochain
Best costumer service. Fast workers too. Love this place
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Corrie Van Duzer
Great service, friendly employees, delicious ice cream.
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Anil Yanamandra
If you love Ice Cream or Chocolate, this is the place!
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Janet Thompson
What can I say. Cakebatter is just tooooo delicious !
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Cory Johnson
Very friendly staff. Accommodating and patient.
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Carla
Very friendly staff and yummy ice cream!
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Sss Ss
Nice place usually quiet during weekdays
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Newsha Makooi
Friendly staff and delicious treats.
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Gopinath Reddy Desam
Great late night hangout place...D
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Manpreet Dhillon
Awesome icecream. Great staff.
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Scott Ebel
They service was outstanding!!
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JesusRose FromTheGrave
Too good! Best ice cream!
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Joe Hoffman
Excellent as always
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Shantell McShane
LOVE THIS PLACE
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Al Clark
So good....
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Felix Nemirovsky
Good