Category: | Pawn Shop |
Address: | 406 S Public Rd, Lafayette, CO 80026, USA |
Phone: | +1 303-665-8457 |
Site: | stores.ezpawn.com |
Rating: | 2.7 |
Working: | 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–6PM Closed |
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A Private User
Unprofessional service and appearance. Work staff unmotivated, close minded management. I called ahead of time looking for a product, specifically a camcorder. I inquired on the phone to make sure the battery and cords were present, they assured me they were. I take the time to make the trip and sure enough I show up, the camera is there but no battery, cords, or bag. I inquire, at first no one has clue then they refer to the tag that sure there should be a box (they never actually confirmed when we were on the phone if the battery and cords were there)... ...They proceed to start looking for the accessories, albeit at there own pace. I had the impression I was inconveniencing them ( the mgr was playing Xbox before I arrived). They continue to look and mention how disorganized the store room is (I glanced in, sure enough it was a mess). After 20 minutes of waiting they give up and the employee said he cant find it. I ask about pricing and he has to check with the mgr. After a few back and forths (literally him talking to me, then walking to mgr) I ask if I can speak directly to the mgr (she was hiding or kept searching in the store room, I couldnt tell). I figured I could probably find a battery and cord online and ask if she would discount the product since they clearly inconvenienced me with incorrect information on the phone. She reads the tag and says the price doesnt drop until a later date, cant help you. Fine, see you later or probably not.... .... Its funny you see all the signage behind the counter for employees to read about customer service, "your next customer will be a secret shopper", etc. Here you have a customer ready to purchase a clearly incomplete product that will sit on the shelf for another 8 months (it had been there that long already), but instead theyd rather have an unhappy customer and lose revenue and take a loss later.
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Anthony Franchitti
This is the first time that I have bought anything at a pawn shop and thanks to EZPAWN, it will definitely be the last. Do not go here unless you want to get ripped off. I put a down payment on a 3-ton floor jack, which they were asking $169.99 for. This seemed like a good deal at the time. So, when I got home I did some research of my own and found out that this same exact floor jack can be purchased at Harbor Freight for $69.99 BRAND NEW! They wanted $169.99 for the exact same floor jack, which was used!!!! This made me furious, so I called EZPAWN in Lafayette, CO and asked them if I could used that down payment on other goods in the store and they refused telling me that I had lost my down payment due to a "restocking fee". I do not know how they price their items, but I know that it is not in the consumers favor. I even asked one of the clerks and she told me, "My manager just prices item however she feels like." Really? This is how you run your business? You should be ashamed of yourselves! So, I forewarn you all, please be aware and do your research before making your purchase and dont let them have the best of you, like they did with me. Also, EZPAWN in Lafayette, CO, stop posting for sale ads on Craigslist under a private owner, you are a dealer! Pay the fee like all the other reputable dealers do. You see, they are cheap and care too much about ripping people off!!
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A Private User
This place is ridiculous. The staff is unhelpful and unfriendly. Also they are horribly overpriced. They were trying to sell 3 one ounce bars of silver for $219. Spot on silver at the time was $34.80. When I mentioned this to the clerk she said that no one sells silver for spot. Which may be accurate, but the most I have ever seen someone sell silver for is $3 over spot which would have made it $37.80 per ounce....that is a far cry from $219. The value of silver is pretty straightforward so Im assuming if they have over a 200% markup on that the rest of the junk they have in there is way over priced as well. I literally couldnt believe it was that expensive, plus the clerk was beyond rude about it. Every single time Ive been in there I have been disgusted by the lack of customer service and even basic manners. Shop anywhere else....trust me! If you are in the market for silver any coin shop or silver and gold shop in the area will be selling it for $1-$3 over spot. The worst part is they probably screwed the poor guy that sold it to them as well.
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A Private User
EZ-Ripoff.... Despite the large amount of electronic equipment sold at this location, none of it is guaranteed any sort of functionality or even tested. I bought a phono pre amp for my record player for $50 I got home and tested it and it was D.O.A. Upon opening the case I found the electronics wet and blackened. Upon calling the store immediately I was informed that I could only exchange my pre-amp (no other pre amps were being pawned at the time) or get store credit (their selection was meager and I only wanted one item). They said that if I arrived by the time the store closed (it was five minutes to close and I was in Bouder) that I would receive a refund but after that I was limited to exchange/credit and essentially S.O.L. This is a pathetic example of customer service (or lack thereof), I essentially paid fifty bucks for a wet block of silicone, metal, and plastic. Their staff is untrained and unsympathetic, they make no attempts to do honest business. Do yourself a favor and dont waste your time or money at this location.
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Rad Lee
This pawn shop is one of THE MOST HONEST and FAIR shops that I have been to In Colorado. My family was down on our luck and EZ Pawn in Lafayette Colorado helped turn a bad situation into something manageable. The staff was courteous, professional and understood that I was having some issues that needed some immediate attention. They came through for me and my family and helped me achieve relief with the loans that they provided for me.........and offered my a fair price on all my jewelry. Most pawn shops only offer loans on gold.....EZ Pawn, Lafayette, gave me A LOAN ON what my diamonds were worth..... instead of ignoring their value like all the others! THANK YOU FOR SAVING THE DAY! Sincerely, Sue H. Lafayette, CO
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Jonathan Hanst
I see all the negative reviews here and I have to disagree. I went poking around EZ Pawn yesterday for a drill. Not only did they help me find that, but Jen was super flexible on price for a few other things as well. Its like an electronics museum in there! Receivers, CD players, turntables, cassette decks. I love it. Folks behind the counter were friendly and the stuff worked just fine.
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Jack Thomas
I have been coming here for years and this place is great, it helps to have patience and look around for deals. I dont always buy stuff from here, but when I do its usually a great bargain that I cant find elsewhere. Have to say I usually upgrade most of my electronics by seeing them. So save some money and check it out , Ezpawn has great deals!