Category: | Auto Parts Store |
Address: | 6148 E County Line Rd, Highlands Ranch, CO 80126, USA |
Phone: | +1 303-221-0061 |
Site: | stores.advanceautoparts.com |
Rating: | 3.2 |
Working: | 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–8PM 9AM–7PM |
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Nancy Ellwood
My car was new when I bought it in 2005, and I didnt need to have the battery replaced until March of 2013, when it suddenly went dead. After getting a jump start from my roadside assistance, I drove directly to the Advance Auto Parts store in Highlands Ranch. They tested my battery, and told me that it was no good, so I purchased a new battery, and they installed it for me. In January of 2014, the battery which I purchased at Advance Auto Parts started going "dead" anytime I didnt drive my car for 2 days or more. Ive had to call roadside assistance 4 times, and have had jumps from friends 3 other times, in warm weather as well as cold. My mechanic did a load test on the battery and said it was bad. The store said to bring it in, that it was still under warranty, and they would replace it. When I got to the store, the manager tested my battery, and said that it was good. I got my mechanic on the phone, and he talked to the store manager to explain the nature of the test he had done on the battery which demonstrated that the battery would not hold its charge. The store manager was rude to my mechanic, and then told me that he could do nothing about my battery because his machine didnt give him a code that allowed him to replace it. ...I had already explained to him the many times that I had been stranded, and as a single female, felt my safety was in jeopardy if I continued to depend on the Advance Auto Parts battery. I left Advance Auto Parts, drove to my mechanic, and bought a new Interstate battery, which was installed the same day. He put my Advance Auto Parts battery in my trunk, and I took it back to Advance Auto Parts 3 days later to request a refund. They tested the battery, which was dead, and said "it just needed to be charged," refusing once again to stand behind their product, and refusing to give me a refund. If you have money, time, and your personal safety to throw away, purchase a car battery from Advance Auto Parts.
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Trevorl2266
Id give zero stars if I could. First and foremost the GM Michael Vigil was very condescending and arrogant. I had purchased an alternator 2 1/2 years ago "new" with a lifetime warranty. It went bad. During that period of time with a couple of moves I had lost the receipt. When I went to the store and attempted to pull the warranty up in the system they could not do so. Reason being system does not record data from that long ago. For whatever reason. They tried to tell me they couldnt afford to keep that much data which is false for a company who brought in over 9 billion in revenue. Autozone has records of purchases my family made for a 1973 Grand Torino from the 90s. They indeed were able to verify that it is their exclusive brand of alternator. Still they would not warranty it out without some proof of purchase. It was like no record was ever recorded. I dont get how you can have lifetime warranties for products and have no record of them after two years. They were willing to give me 30% off a new alternator which I was not interested in doing. Anyways I contacted corporate and was once again given the run around. I ended up talking with a customer service manager her name was Ginger who was very condescending and rude. Basically cut me off when trying to figure out the problem. Long story short this company is dishonest unprofessional. Whatever happened to customer service and truly trying to help customers. Steer clear at all possible. I was extremely disappointed. And obviously wont be returning.
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laurie sawtelle
I teach at the Yamabushi Dojo in Highlands ranch. One of our students car failed just as he was leaving class. While we were helping him get the car out of traffic, Mike from Advance Auto Parts stopped to help. Mike informed us that he is a veteran mechanic of 30 years, & when he found out that the student was not going to be able to repair the car himself, he promptly proceeded to diagnose the problem, (No spark, bad coil and ECM) walked us back to the Advanced Auto parts to test the ECM module, determined that it was malfunctioning, called the Yosemite store to find parts, got the parts and installed them for our student, then sent him on his way with a working vehicle. He went way and beyond the call of duty at the end of a long day. He made a young man very happy and grateful. I hope Advance Auto Parts knows what an amazing person they have working for them. If you need anything for your car, I would strongly suggest you go find Mike at the Advance Auto Parts on E. County line Rd. I dont know that he will be able to fix the car for you, but I bet he can tell you what you need. Thanks Mike, Best regards, Laurie Sawtelle
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Jacob Paul
Go nowhere else! Consistently helpful and courteous people. They sell you what you need and nothing else, no high pressure, just facts. I have come in with problems and they have advised me on what to do even if it meant going somewhere else. A part purchased elsewhere, that would still be under warranty, for example. I have purchased numerous batteries from here (both for myself and others), only once did I have a bad battery. I brought it in, they checked it found it had a bad cell and replaced immediately. The whole process took less than 5 minutes. In this day and age things go wrong, the real winners are the people that accept responsibility and take care of it immediately. I dont go anywhere else for my Auto part needs I hope you will not either.
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Ben Ernst
Great staff! I have had an absolutely pleasant experience here lately. Everyone I have dealt with here is knowledgable and their customer service is truly top of the line. I would like to give a special commendation to Kyle. Sometimes he wears a shirt with the name "Carl" on it. He is an awesome guy. He knows all about cars and his service is the best I have ever seen in any retail store in my life. He has helped me work on my truck and has told me about things he does to help his Honda run better. I rarely post ratings unless I have bad experiences or tremendous experiences.... So needless to say this guy has really blown me away. I hope for his sake that he goes far as an employee at Advance Auto. I certainly know he deserves it!
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Don Sipla
ABSOLUTELY HORRIBLE! Customer service ..... went in to recycle some used oil and asked how much they will take and they said 3 gl. Well I had 5 gl. In a 5 gl. Container, nope ONLY 3... So I said thats fine and I would not be giving advanced my business any more and old man Mike pitched me attitude when I was walking out the door expecting me to keep walking. ... well I went back in and let him know how poorly he handled the situation and that when a customer says something that hurts your feelings, you dont say wHatEveR dUde!! I needed some stuff, so I went over to O O OReilly got the stuff I needed and recycled my oil.. DONT WAIST YOUR TIME WITH ADVANCED AUTO PARTS. . .