Category: | Electronics Store |
Address: | 4210 Centerplace Dr, Greeley, CO 80634, USA |
Phone: | +1 970-392-4139 |
Site: | stores.bestbuy.com |
Rating: | 3.2 |
Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–8PM |
AN
Anabaptist Mama
This is what I sent to their district manager... I cannot say how utterly disappointed I was with the customer service offered at this store. And after reading all the poor reviews online I can see this has been an ongoing issue for this store. I went in today with the intentions of purchasing a key-less entry system with remote start and new speakers for my conversion van. No one greeted us as we watched several employees make eye contact with us and then walk away. We saw groups of 2-4 employees congragating and socalizing with one another instead offering to help us. My three children and I waited in the car audio section for over ten minutes without 1 employee asking us if we had been helped when I finally accepted that we were not going to be waited on and then called Car Toys from inside your store. Car Toys answered their phone quickly (unlike this store), were friendly (where as we were ignored and I partically think the issue is also because of the difference in our cultural appearance), and they said if we made the trip over to them they would be happy to take care of us. We than left your store and again were not greeted by any of the employees, even in passing as we left. I called the store manager Kate from the parking lot and it took over 10 minutes to get her on the phone... I was literally pulling into Car Toys parking lot by the time she got on the phone. It was so sad to see a store I once thought to be one of high quality products and exceptional customer service in the Denver area reduced to this in Greeley. It is my opinion that the employees could use some additional training in customer service areas such as verbal greetings and acknowledgments, not being intimidated by cultural differences, checking to see if each customer has been helped and management should be deeply concerned with the social attitudes (lack of professionalism) and congregating of employees on the sales floor in full view of customers. It should also be noted that my total purchase at Car Toys totaled over $800.00 that I had originally intended to spend in your store this morning. I hate to be so direct, but clearly stronger or more leadership is need here.
KI
Kimberly Staab
I accidently broke my screen protector. I went into Best Buy to get a new one and had them put it on for me (normally I just do it myself, but I didnt have time) total purchase was $45. After putting it on Myself and the guy putting on realized that the 6plus screen protector wasnt the right fit for the 7 plus so he told me to come back. I went in to exchange it. The lady at the front by the doors was like Ill just put it on for you as she was doing it she kept getting interruptions and just leaving my phone. She said if the edges dont stay down to come back in. Well two days later the screen protector is bubbling up.... I go in today to get a new one and they are out of stock so I order one (instead of leaving the old screen protector on she takes it off my phone) i asked her if I can just leave it on until the new one and she said no it doesnt work like that. Now I have no screen protector and I just got an email from Best Buy saying its no longer available at that store..... getting my money back and probably never going to Best Buy ever again. If you need a screen protector or cases I would suggest going to Simply Mac or your cell phone carrier. This is why I use Amazon and do it myself.
TO
Tony s
I was just in line at Best Buy in Greeley for over 20 minutes waiting to simply check out. They had ZERO people running the checkout stands. The lady up front that says "hi" as people come in informed me that I had to go to customer service. I got to customer service and all the reps there were tied up with people there for "customer service", all of which of course take an extended time to resolve. When the person at customer service finally resolved the issue being handled at the service desk he got on the phone and stepped away from the area. RIDICULOUS... I have been a faithful Best Buy customer since the days of having to drive all the way to Ft. Collins to go to one. I called and talked to the manager about my complaint and he agreed that the staffing was to blame due to corporate cuts and the company "trying to make their numbers". I quit working for a corporation long ago that went from putting the customer first to making wall street happy. I refuse to ever again refer friends there or go there myself. I guess Ill switch over to the "norm" for people these days and pick up online shopping. I can probably get better deals and save on gas.
AV
Aviorwolf
I would give no stars if that were possible. I purchased an iPad Air 2 on 1-13-15 and returned it on 1-16-15. I was told that my refund would appear in my bank account in 48 hours. Today is the 20th and I still dont have it. I called the main Best Buy customer service number and two different associates did their best to help me, even calling this stores manager, Marc. I also returned to the store and spoke with him. He said there was nothing he could do except email an account manager and that he would probably hear back in maybe 24-48 hours. He also said it was illegal to provide cash refunds, and then told the main Best Buy associate who called him that it was because the amount was too high. The main Best Buy people basically told me that the stores make their own policies on a lot of things and there is little they can do. WTF? Since when does a local store of a national chain have that kind of discretion? I have been a Best Buy customer forever, but no more.
BJ
Bj Wilhite
WORST experience Ive ever had i any retail store in my life. I bought a home theatre system a little over 6 months ago and the receiver is faulty. I went to the store (per their request) with the entire system to get it exchanged. After unhooking everything and loading it into the original box, I took it in. After arriving to the store a young man(Rudy) was setting up the exchange. I manager then interrupted after I waited for about 30 minutes, to tell me I had to deal directly with Samsung instead of best Buy Buy. Ive spent thousands of dollars at Best Buy. They refused to exchange the product, when I know that they have the ability to take care of these things. I will NEVER buy anything else from this corporation and will tell everyone I know not to, because of the customer service I received. I give them 0 stars for the way management handled this, especially since Rudy was doing everything he could to try and help.
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Tracey KC
My experience at Best Buy in Greeley is as it has been on numerous occasions which is why whenever possible I go to Loveland, Co store-Greeley not only has poor service in their cell phone center, but the store manager does little to help solve issues and perhaps thats why their staff has so many employees that lack the knowledge or motivation they need to work in the departments they are in. If they are going to sell cell phones, they need to have some knowledge of the carriers and if they dont desire to know what they are selling, perhaps a new job would be considered? Dont mess up peoples contracts and accounts because you say you know what youre doing-find out what the RIGHT way to do it is or send them on to another retailer who can get the job done correctly. Not a fan of Greeley Best Buy -they lack the knowledge they should have and the effort it takes to learn.