Category: | Motorcycle Dealer |
Address: | 1303 Frontage Rd, Fort Collins, CO 80524, USA |
Phone: | +1 970-679-1600 |
Site: | nocopowersports.us |
Rating: | 4.3 |
Working: | Closed 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–5PM Closed |
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Karim Ani
The staff and managers of Northern Colorado Euro seem like nice and honest people. Unfortunately, in my experience I found that they placed very little emphasis on customer service, and for this reason I would not recommend buying or having a motorcycle serviced there. I recently took my 2014 BMW R nineT to get its 600-mile service. This service includes an oil change, as well as relatively simple things like checking the tire tread and turn signals, and making sure the engine turned on. When I scheduled the appointment, I was told that the maintenance would likely take around 1.5 hours and that the hourly rate was $99. Based on this, I expected the service to cost around $150 plus tax. When I arrived to the shop, however, I was informed by the manager of the service department that the service could actually take a little as an hour (great!)…but that regardless of how long it took, their policy was to charge $200 for the service, $90 for parts, and around $40 in taxes and other fees. When I asked the manager why they quoted an hourly rate but charged irrespective of time, he responded, “How else do you think we’d make profit?” Its possible that I misunderstood their fee structure when I originally called. Still, what I ended up paying was more than 2x what I expected to, and I couldnt help but feel that I had been misled. Unfortunately, I encountered another frustration. Early models of the R nineT have an issue in which the engine will continue to run even after the key is removed. BMW has acknowledged the issue, but it happens so infrequently that the company has not yet issued an official recall. Instead, it provided service departments with instructions on how to fix the problem but specified that the department must replicate the issue for the service to be covered under the warranty. Of course, this puts the customer in a rather awkward position. One one hand, the problem definitively exists; it happened to me. On the other, it happens so rarely that it’s unlikely that a technician will be able to replicate it. When I spoke to my local BMW shop in Texas (where I live), they agreed to fix the problem no questions asked; however, I had to leave on a cross-country trip before they could get the part. When I asked Northern Colorado Euro whether they would fix it, they said no and explained that their hands were tied by BMW’s policy. I understand their position and actually think it has merit. At the same time, from my perspective the ignition problem is clearly one that should be covered under the warranty, and I think it’s reasonable in cases like these for a dealer to side with the customer irrespective of the fine print. If were considering the purchase of a $20,000+ motorcycle, I would want to know whether I could count on the dealer to have my back in grey areas like this. While other dealers might, it appears to me that Northern Colorado Euro does not. They’re nice people; they just don’t seem to prioritize customer service in the way that I would expect from a high-end dealer. For this reason, I cannot recommend this location to current or would-be motorcycle owners.
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Trevor Sullivan
Experience started off exceptionally well, with two different sales people taking a genuine interest in my needs as a customer. I came in the day after I initially made contact, and was prepared to purchase one of two very expensive bikes. Unfortunately although the first day was very rewarding, the sales manager took over and wanted to talk numbers, before even choosing a bike with my girlfriends input. We asked to test drive them again, this time with her on the back with me (she wasnt there the first day), but the sales manager instead wanted to evaluate my trade in, and then talk numbers in his office. This was a stark difference from my experience the first day, and we both ended up walking out of the dealership without making a purchase. The sales manager insulted in several different ways, and still didnt allow us to test drive the bikes we were looking at, and assumed we were there to joyride. He also complained about making several hundred dollars profit off MSRP purchase price and refused to negotiate with us (he stated that he didnt haggle). After being insulted, we spoke to the General Manager, who was also a very respectful and understanding individual, but declined to make the sale until the issue with the sales managers attitude was resolved. Customers waving around tens of thousands of dollars, ready to make a purchase, probably should not be subjected to such ridicule at a high end dealership. I am leaving two stars only because the GM and two sales people were incredibly helpful and outgoing. However, I have not made a purchase from this dealership, on the grounds of the sales managers poor attitude and treatment of customers.
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Scott Rybarik
Ive been a customer at Northern Colorado Euro Motorcycles for the better part of 15 years. They have been through several ownership changes in this time, but maintained a consistency of quality that has kept me coming back. The current ownership and management group is the best of the bunch and Id be happy to recommend that anyone looking for a new motorcycle, service or accessories go see them. I moved to Colorado in 2002 and just before that move had purchased a Ducati 748. I was looking for a place to take that bike for routine service and, at that time, the place I was referred to was in Fort Collins. I care a lot about my machinery, so I took it there and was pleased with both the price and the quality of the service. Fast forward a decade (and a few years) and I found myself in the market for a new bike and the Ducati 899 and Northern Colorado Euro were at the top of my list. In the meantime Northern Colorado Euro had continued to take interest in mine and my wifes needs as customers. They are the ONLY shop Ive ever encountered that was willing to order in products in her size (very small) to try-on without demanding that we pre-pay for them. When they fit, we held up our end of the deal and bought them, when they didnt the shop took the initiative to make sure we found something that fit our needs. Its this kind of relationship and willingness to take interest in customers thats caused me to return to them time and again over the years, and I recommend that you consider them for your next bike or accessory purchase.
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Josh MacDonald
solid dealership overall. one of the managers/owners seemed a bit preoccupied the first time I came when he interacted with me, so I didnt feel great on that visit. the second time I came in, Perry Wilmarth took good care of me and I eventually bought a bike from him. Look him up if youre thinking of purchasing soon. due to some unfortunate weather circumstances, I had to have the bike in for repair not long after I bought it. Wayne, the service manager is a great guy who works very hard and shoots straight with you. ill continue to bring my bike here. the two pieces of feedback for this dealership: - the service department should hire an admin to field calls and shoot info back and forth (more than the sales reps who answer the phones do) as the service workers are always extremely busy - it would be helpful if the dealer would keep a set of many of the major parts on hand for service so ordering from outside sources isnt the usual solution Those things being said, Id recommend this deal for purchases and service.