Category: | Department Store |
Address: | 2810 E 1st Ave, Denver, CO 80206, USA |
Phone: | +1 720-746-2424 |
Site: | shop.nordstrom.com |
Rating: | 3.9 |
Working: | 10AM–6PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM |
ST
stella zhao
I bought a luxury handbag, and Nordstrom sent a used handbag, the hardware are scratched very badly. When I tried to exchange a good one, the manager told me because I got the bag on discount, so the small flawless is ok, and all the same color bags are display, so they are not perfect as well. I dont understand when Nordstrom start sell used luxury handbag?!! Even though I got the bag on a price match, it means I should keep a thousand dollar used handbag? What is the whole meaning of price match? This manager also told me they are not allow to price match Saint Laurent handbag, so even the exchange is a favor that he willing to give. I heard Nordstrom has the best customer service, and I really dont agree. The customer service is actually depends on different stores, Nordstrom are really hit and miss! Will not go to this store purchase anything!!! Highly dont recommend this Nordstrom!
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Donna Waldrop
I normally am very pleased with my shopping experiences in the skincare department in Nordstrom but today I almost felt stalked. Im looking for a really intense moisturizer and when someone asked me if I needed help, I described what I wanted. She worked for a specific line so of course that line had the best moisturizer (I usually find the staff more objective than that). I tried the product and told her I wanted to walk around and let the product sink in. That was true but I also wanted to get away from her a bit. I walked all the way back to the edge of the dept and she followed me there to show me another product!! And when I walked near her counter again she made eye contact again. Sorry but it made me feel too much pressure. I wanted to look at some items at a counter across from hers, but I just cant. Going home now without buying a moisturizer.
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Alli Cat
This place does not even recieve one star. I purchased a top from their Indi department. I was so excited to wear it until throughout the day I began itching and my skin began swelling and blisters started to break out. I seen my doctor and was diagnosed with a bacterial skin infection that was transmitted from the clothing to my skin. When I returned the item I explained to the sales associate what had happened. She told me I could only get refunded via gift card when I purchased the item with a Visa. I also witnessed the sales associate putting the garment on a hanger and returning it to the sales floor. Do not shop at Nordstrom! They return items that other propel have worn and put them back on the sales floor to infect other people. ZERO STARS
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Katie D
I have never been so pleased with a company before. The customer service at Nordstrom is excellent. I had a Michael Kors purse zipper break and I took it to the Michael Kors store and they would not help me. I took it to Nordstrom and they exchanged it. They didnt have the purse in stock so without me asking to look at other stores, the gentleman helping me called stores out of state to find the purse because it was low stock. They were able to find it and are shipping it to me. This is just one example of their customer service. Darcy in Bobbi Brown was also amazing helping me with my makeup and actually teaching me how to apply it, which is normal in my experience with Bobbi Brown.
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darrell gallegos
Worst experience. I have never been frustrated by a Nordstroms before. This retailer normally goes above and beyond however, this particular location is substandard. I payed for a shirt in store to be delivered to me at home. Somehow, which could not be explained, the order was cancelled the same day I purchased it. I waited 10 days and called the store to check the status and only then was I informed the order was cancelled. If I hadnt called the store, I would have never known the status. Poor customer service. I was on the phone for 20 minutes trying to get this situation rectified. The manager was completely sarcastic and annoying.
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Katie Paregien
Sara M. in the B.P. department is AMAZING!! Shopping for shorts is not an easy feat but she made it enjoyable. Not only did she help me find shorts to try on from her section, she also pulled some from free people which was such a help and more than I can say for other times I have shopped here. In addition to her assistance in the store, she later called me to let me know I had left my sunglasses there. That is just so above and beyond!! Thank you Sara!!
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Kristin Golden
I love this place! The employees are all very helpful - they have always been great at helping me find exactly what I am looking for and even if they are out of my size or preferred color, they will order it for me and get it to me right away - at no extra charge. The store manager, Dan, is also great. He is extremely nice and helpful and does not come across as pretentious or intimidating like some store managers do. I recommend this store 100%!
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N.
The Nordstrom here is bad. Overall, Ive had nothing but bad experiences at most Nordstorms. I have walked through and no one bothers to help me. Ive had to flag people down who were "busy" chatting with friends or coworkers about life after work. I was once needing a dress shirt, suit coat and tie and basically had to force them to sell me everything. They didnt tell me about alteration options. Overall, just bad.
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Karen Kennedy
The consultants at the Bond No 9 counter are simply exceptional! I have been working with Adele for years and would not go anywhere else! She takes excellent care of me and makes sure I am always satisfied with my purchases! I suggest this location if you want an exceptional experience in shopping! Also, see Nicole Berg to be transformed into a supermodel! She is an expert on skincare and makeup.
CA
Carol Rieger
My favorite of the Nordstrom department stores in the Denver/Boulder area. I like them all. Bridget, Emilee, and Theresa in the Beauty department are the best! Sarah, Adele, and associates in Fragrance are wonderful (Bond No. 9 and Jo Malone are superb lines)! The Childrens Shoe department is our "go-to" for school shoes. The service is excellent. Fabulous selection of quality goods throughout!
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Timothy Priebe
Dave Maynard in the Mens Shoe Department assisted me this last weekend. It has been a long time since a salesperson has been knowledgeable and helpful in my shopping experience. I went in looking for boots and found out that was not what I wanted. I ended up with two pair of shoes that I really like. Good job, Dave!
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Martinez Tanya
I had an issue with my Nordstrom card and thanks to Amy the Cosmetics department manager it has all been resolved and the credit bureau has been notified that this should not went against my credit thank you so much Amy you went above and beyond I appreciate your help you are amazing!!
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William Alize
Bistro cafe is a real fine.Near hotel in Union square with a view good service and yummy eats without the crowds.Try the salmon salad and calamari.Only negative is the wine list is lacking California wines.Very few local wines.
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Kristie Deaver
I had one of the best shopping experiences of my life at this Nordstrom. Lindsay, a clerk in the womens special occasions area. She was incredibly helpful, I would recommend this store and specifically Lindsay to anyone.