|Address:||4100 E Mexico Ave A, Denver, CO 80222, USA|
|Working:||10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–8PM|
BEST BUY RUINED OUR HOLIDAYS!! We ordered a refrigerator and added one single delivery note- part of the fridge will need to be lifted over the edge of a counter (same as the last refrigerator delivery several years ago). We arranged for the old fridge to be picked up from a buyer but needed it moved all of 5 (over the counter edge). The fridge showed up and the driver refused to lift the old fridge over the counter. I said I would help and thats how the fridge previously got delivered, AND it was noted on the order, but instead after unboxing the new fridge, getting it on the loading deck, and showing it to me, they left. My old fridge got picked up (it was already arranged so I couldnt screw the next guy and cancel). It was no problem for non-delivery men to get it over the counter. I called back to have the fridge redelivered and they said we would be w/o fridge for a week!! How can my family not have a fridge for a week? I did the old fashioned thing and drove out to the store to meet face-to-face to resolved this. I met with Jeff the supervisor who couldnt help. He got us to buy a near perfect floor model instead and then said it would take another week (nearly) to deliver it! We agreed because he cleaned the fridge and we all agreed that for the price, the fridge only had two tiny scratches that we needed a flashlight just to see. The fridge got delivered AND IT WAS DENTED IN 3 PLACES and a different door panel had a 12" scratch across the whole door. Cant they deliver a fridge w/o damaging it? Its real easy. I do it with TVs for a living! This is for a new kitchen so I couldnt possibly take it. Now I have no fridge for weeks during the holidays!!! Try to tell your family theres no fridge for weeks during the holidays. It sucks!!! I called the 888 number to get my money back but the dispatcher never updated the computer so it still shows out for delivery. What jerks!!! I have no fridge and at the moment cant get my money back either. Im a Best Buy Elite Rewards customer and this is how they treat me. Can you imagine how they would treat someone whos doesnt have this status? This is the Christmas season. How can they treat a customer this way? Scrooge!
Our experience at this Best Buy, especially with Russel in the car audio department, was abysmal. We wanted an inexpensive stereo system for our car that would include a USB port for our iPod/iPhones. Russel told us to come back on black friday for a great deal. We were hesitant at the idea of braving black friday but Russel assured us he would be there around 9 am and would help us, no problem. Famous last words. When we went in on Friday morning, Russel was no where to be found. Femi was manning the station and he was very polite and helpful. He informed us that Russel was on the clock and should be there, however know one could find him. Femi also informed us that the big black friday sale was for a radio that did not have a USB port, which was all we wanted in the first place. Since this was our second trip, we hoped once the illusive Russel was found that he would fix the problem. We went to breakfast while we waited for Russel to turn up. When we returned Russel was finally there. He said it was our fault for misunderstanding the deal and there was absolutely nothing he could do to help us. He was incredibly rude and condescending, saying things like "Ive been doing this for 15 years so I dont make mistakes". We promptly left the store, giving them no business. Perhaps we misunderstood the deal, but I have worked many a customer service job and that is NOT how you treat a paying customer. Miscommunications happen, but it is the job of the customer service agent to fix it and be cordial while doing so. Russel turned us off so much, we will never go into any Best Buy again. We went to Quality Auto Sound and got the radio we wanted for a better price and a 1-year warranty included. This experience made me realize to check out all the options before just going to the obvious, big name store. It is clear that Russel does not care one bit for his customers and I am just unwilling to put my money towards that attitude. Johnny hooked us up and understands the meaning of customer service.
There is absolutely nothing about this store which redeems their too-numerous-to-list shortcomings. Today was merely another day where I made a begrudged visit only to walk out empty handed. This store is walking distance from my home, but I very rarely actually purchase anything when I do stop in to find something. The reason I dont purchase anything here is not due to price-- Best Buy does price matching, but there are many times I dont even mind if they are higher than online shops because I NEED THAT THING NOW. No, the reason is not even the ill-informed kids working the floors -- they serve their purpose: guiding me to the box which I will then read or thing I want to experience before I buy. Despite the fact there are virtually zero employees at any location who are true experts in their field, I can give Best Buy a pass for their hiring and training issues. I dont even mind that this store looks terrible inside, it is an aging big box with very few aspirations, but I can be in and out faster than an 18-year old virgin in BKK, so no big deal. Its not that the upper management of the company seems to treat staff as poorly legally possible -- getting screwed by your employer is just par for the course these days, right? None of these gravely regrettable traits is what prevents me from purchasing and inspires the 1 Star rating they received. In fact, the reason is that the vast majority of times I go in looking for a specific item, they simply dont carry it. Today it was a Nikon camera cable (yes they sell Nikon cameras, no they dont sell the cables for said cameras), another day it was something else. Unfortunately, the frequency of occasions where I walk out empty-handed, feeling like an idiot for stopping in has reached a point where I dont even want to try any more. Bye Bye "Best" Buy
This place is a total nightmare. I walked in at about 10 minutes to close tonight (YES, I understand I was walking in last minute, however, I knew exactly what I wanted and was prepared to pay for it and leave). The first girl who offered her "assistance" told me they only had two record players to choose from. Then walked away rolling her eyes. I decided to quickly sift through the vinyls they had at the store (shoddy selection - dont bother), then a big guy with a beard came up and asked me if I knew what I was doing. OK, yes, I do buddy. He proceeded to provide me with misinformation as well, yet at the end of this ten minute interaction, I spotted the item I wanted on my own, grabbed it and headed towards the check out. While checking out, I asked for a large bag since I walked to the store, and had to walk back home (about ten blocks. Generally, its a really nice walk.) They refused to give me a bag, and also refused to hear about the better price I had found online. So NO PRICE MATCH. They didnt even consider it. I am a customer who has spent THOUSANDS in the last 3 months on a new home theater system and lap top computer. Overall one of the worst customer service experiences I have ever had. I would add the part about how I called the customer service line when I got home, but alas, I was directed to Best Buys "team" over seas and couldnt understand a word they said. So yes, that just added to my frustration. Best buy is terrible and I highly doubt they will ever do a thing to make this right. I will be returning everything Ive purchased there from the last 15 days and will spread the word that this particular location is absolute garbage.