Category: | Appliance Store |
Address: | 2395 Academy Pl b, Colorado Springs, CO 80909, USA |
Phone: | +1 719-510-0381 |
Site: | peakappliance.com |
Rating: | 3.6 |
Working: | 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 10AM–2PM Closed |
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Theresa Lower
On May 6th my home warranty company sent Peak Appliance out to diagnose my fridge. After I reviewed the estimate and additional amount I would need to pay out of pocket I had my warranty company set up the repair. Brian Morse Sr. called me on 5/18/16 after the repair order was authorized to tell me they could not get a part (dryer filter) from their vendor and in order to complete the repair I would need to order the part; so I ordered it immediately to be received on 5/21/16. Total cost paid on my Discover card was $26.00. I called on 5/19 and spoke to Brian Jr. to set up the repair for later the following week. He then informed me the compressor they ordered was going to take 1-2 weeks. Brian Jr. called me on 6/3 to set-up my appointment for the following Friday, 6/10/16. Advised me it was a long repair and the tech would be at my home from 8am to 3pm. I called and spoke to a young lady on 6/9/16 to inquire about emptying my fridge in preparation for the repair, and she said yes, and also confirmed my appointment the next day at 8am. Day of appointment at 9am, no tech had arrived, I called Peak Appliance and was told he was on his way and would be here within the hour. I get a call from the tech at 9:48am to say he was getting supplies and would take another hour to get to my home. I called Brian Sr. to advise him of the issues regarding the appointment time and the delay and he admitted there was an issue with the communication and he would handle it. Tech finally arrived at 11:33am; 3 1/2 hours after I was told he would arrive originally. When he arrived I gave him the part Brian Sr. told me I had to order he said he had all the parts with him and that I would need to talk to Brian Sr about the part he had me order. Brian Jr. arrives at my home to apologize about the issues and to also take pictures of my kitchen? He did give me a Starbucks card to apologize for the issues so far; that was a nice gesture. I advised him of the issue with the part Brian Sr. told me I had to order and inquired about getting reimbursed for the part. I am told he will discuss with Sr. and get back to me. Brian Jr. calls me back to say Brian Sr. refuses to reimburse me for the money I paid for the part that he himself told me I had to order to get the repair completed. He wont even cover the shipping and handling cost for the part if I were to return it. Once repair is complete they ask me for a payment of $675 to cover the difference between the total amount and what my warranty company will pay. I asked for an invoice so I can see the final costs as this is $253 more than the estimate and Brian Sr. refuses to give me an invoice until after I pay. I dont think a legitimate business would force you to pay before giving you an itemized receipt so I told Brian I wont pay until I can see the charges. I call my warranty company to advise them of Brian Sr.’s refusal to provide me with an invoice and as soon as they get involved my portion owed of $675 is all of a sudden now $550.44. But I still can’t get a copy of the invoice. My warranty company assures me they will get an invoice and send to me since Brian refuses to provide me with a copy so I authorized the payment on my Discover card. I received a comment request from Peak Appliance and provided my comment as to what I felt my experience was. Immediately after my reply I received three replies from Brian Morse Sr threatening to sue me; saying I screamed at his employee and locked him out and refused to pay. The conversations I had with Blue Ribbon are all recorded, there was no refusal to pay; only a request to see an invoice prior to paying so I could see all of the charges. No screaming at his employee ever; I told the tech he was the good part of the ordeal. I had to go get his employee who went to his car to smoke a cigarette in order to give him my CC to pay the $550.44. I think asking for an itemized invoice is a legitimate and reasonable request. Especially since they couldn’t justify the original payment request of $675 and then asked for a different amount.
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Shanna Persin
Is it weird to love an appliance repair company? I would give this AMAZING company a ZILLION stars if I could!!! I have actually sat with what to say on this review and just HOW to say it. I do not normally leave reviews, but it is important to me that I convey my absolute love and newfound devotion for this Veteran-owned company as they literally saved us thousands of dollars AND were incredible throughout the entire process. We are stationed in Kansas but our home is in Colorado Springs. Our wall oven stopped working prior to our tenants moving in. We had a different repairman/company look at the oven, attempt to repair it, and told us we needed a brand-new oven. We were told by this first company to spend over $1800 (new oven, cost of measuring, install, removal, etc.). Something felt "off" about the diagnosis so we contacted ANOTHER second appliance repair company who was unwilling to help me from afar. They basically gave me the runaround and left me in tears. Enter Peak Appliance - these repair gods and knights in shining armor. Never in my entire life, have I experienced such exemplary customer service. Ever. Ever. Ever. The owner, Bryan personally spoke to me numerous times and helped us more than words can say. My husband is deployed and he vowed "we take care of our own". Thats not to say he wouldnt do the same for a non-military family or someone who also lived far away. I know he would work equally as hard for anyone. Not only did he figure out that our oven was repairable - but he saved us thousands and thousands of dollars in untold expenses for the installation of a new wall oven. Jim - one of the main technicians for Peak Appliance, worked and worked until he had an answer. Bryan and his company literally stopped at nothing to get our oven fixed. Theyre truly angels. Great communication. Speedy service. A commitment to excellence. To the point that I still cant believe it. I mean, theyre an appliance repair company -- yet they are soooo much more. Please, please, please - consider giving this amazing business a chance. I am so thankful I did. I do not know the owner nor do I get compensated for this review. I just am THAT impressed and believe in them THIS much. Simply. Amazing. You should not hesitate to hire this Veteran-owned repair company. They dont make them like this anymore - you guys are awesome!! I wish we had the proper words to convey our gratitude. We think you are just incredibly hard working, selfless and kind!!!!! We appreciate all you did for us - even though we are an entire state away. Thank you, Peak Appliance!
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John Krakauer
Beware! Our refrigerator leaked out the front right corner and we called to have this fixed. Two young men came out to diagnose the problem and it was determined that we needed a new seal for the bottom freezer drawer. The refrigerator still leaked and so we called them back. This time it was determined that the refrigerator was not level. The refrigerator still leaked and so we called them back. This time it was determined that the ice machine was too full and that it was melting and dripping down and onto the floor. We paid $275 to repair the refrigerator and ultimately the problem was an ice maker that was too full. The company refused to refund our money for the unnecessary gasket ($200). The technician told me that sometimes mistakes are made but that he was unwilling to do anything for us. For the record, this is a Samsung french door style refrigerator/freezer that is only 3 years old. Update: Thanks Brian for your response. My review is based on my frustration with your level of competence and nothing more. The last diagnosis was that the ice maker was too full and was melting onto the floor of the refrigerator. However, the leak is still occurring. The ice maker was not broken and, contrary to your response, no one even touched the ice maker let alone fix it. It isnt and never was broken. I went online to see if other consumers were having the same issue and it turns out it is a commonly known design flaw of Samsung french door refrigerators. The unit freezes up and therefore, it does not properly drain into the condensing pan causing water to pool onto the bottom of the fridge and then leak out onto the floor. Now that I understand what the issue is I will be defrosting the fridge this weekend and it should fix the issue. To be clear, you need to tell the entire story as it relates to my wifes decision to have you replace the seal. She was told that she had two options. You would either clean the gasket which would not guaranty that the leak would stop or you could replace it and then the leak would stop. My wife chose the second option. Your response makes it sound like my wife wanted you to replace the gasket because she just wanted a new gasket. She didnt want a new gasket Brian, she wanted the fridge to stop leaking water. Your company misdiagnosed the problem a total of 3 times and charged me $200 for nothing. We hired you to fix the leak and that did not happen. Ultimately, I will end up repairing the unit by myself. I have brought this matter to attention of the Southern Colorado branch of the Better Business Bureau.