Category: | Electronics Store |
Address: | 3150 New Center Point, Colorado Springs, CO 80922, USA |
Phone: | +1 719-597-9519 |
Site: | stores.bestbuy.com |
Rating: | 3.7 |
Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–8PM |
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Le Meow
I called to confirm and reschedule an appointment with Geek Squad; I dialed the 800 number. I got Best Buy. Best Buy rep tells me she cant help me but would transfer the call. The call is transferred; I wait on hold for some number of minutes but when the rep answers, the call is immediately dropped. Im getting annoyed but I decide to try chat. This goes bad from the start. Agent Micah M. keeps me on for 20 minutes arguing with me that Geek Squad doesnt do in home svc and only remote. Im not happy since I was quoted a specific price for a specific amt of time. He and I go round and round until finally he finds and confirms my appt but thats as far as hell help me. He disconnects the chat. To this day hes probably telling people they dont do in home svc appts. Well, so I have to try all over again because the appt window has created a scheduling conflict. (yawn) Wait on the phone. Waiting; waiting; waiting. I get another rep. Same old story. They cant help with that. I get transferred again to another dept. They answer; the rep gives me a window (again) and I tell her that is a problem for me and I need to reschedule. Then Im told I can reschedule for 2 weeks out. This is not going well. I politely ask for the supe. Thats when things got heated. Long story short - the supe tells me Im gonna wait another 2 weeks if we reschedule; somehow the topic is derailed and theres a problem with the price quote. Hes now explaining the the agent who set up the appointment made a mistake in his quote and we get into it. By now, Im hot. Steam is finally coming out of my ears. Im asking to talk to his superior and told hes as high as it gets. Hes now jerking me around on the price quote. On and on it goes. Its now escalated to somewhere in the ozone layer and nothings being accomplished. Its just bs by that time and no ones getting anywhere. I suppose it had to end somewhere and - it did. He hung up.. Im beside myself and wished Id simply done one thing - and gone with the original company Id planned on going with. I was done - and fed up with this company. Im sorry for this long winded rating but its therapy for me to let off the steam somewhere. I got nowhere with them and dont expect anything to improve. They jerk people off and wonder why their rating are so piss poor.
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Emmy Row
The worst treatment Ive gotten at a Best Buy (or any store) yet! The employees paid no attention to me and my husband until we had a few high priced items in our basket. After they saw what we had they swarmed us one after the other. We had no questions or need for help as we were only browsing for now and dismissed all the employees away. This triggered them to whisper about us and assume we were up to no good. When we got to the computer section I remembered I had seen a new item online that I thought I should see if they had it. When the next employee approached, within a minute of the last, I asked her if she had the item I wanted in stock...she turned out to be the store manager (who had asked if we needed help already) and said she had no clue what it was and looked at our items with an accusatory look. I then turned to walk away from her and there was that exact item right behind me. Me and my husband laughed it off and continued to the tv section to check out the new 3D and sound bars. Apparently we cant just enjoy the new technology, we were bugged once again. He would not leave us alone again and kept eyeing our items as well as the other employees were standing in a circle in the distance gossiping. We then set our basket down and blamed their horrible customer service as the issue and walked out of the store. I will never visit this store again.
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Matthew Brown
TLDR: Friendly and informed. Better than most. I usually avoid these sorts of places and prefer to do my shopping via laptop in a dark room with all the curtains shut tight, sitting on my couch covered in a light dust of crushed potato chips and dried nacho cheese, hidden away from the bright lights of corporate america. Nah, just playin. Really I like to do my own research on products, read hundreds of reviews and testimonials before I make a purchase. This particular occasion my girlfriend and I walked in to kill time before our movie and were checking out fitness watches and headphones. We asked the sales-rep nearby "Do you have any watches with built in altimeters and GPS?" To my extreme shock he answered without hesitation and named the two they had in stock. Now, sales people please dont be offended by my shock; let me explain. Never once in my life have I walked into a corporate chain like this and asked such a specific question and received such a quick and specific answer. Usually the rep goes "Hm, lets see" and walks over and pokes at a few signs, reads the signs and says "Let me ask my buddy" or "Lets check the computer". They try, but they just dont know. This guy did. Props.
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AL MAYYAHI
After waiting 3 weeks to get an installation done to my car, they called me the evening before my appointment telling me its gonna cost extra $170 on top of the $480 I already paid because according to them the staff member who made the reservation isnt well trained and messed up the order, the guy who called couldnt be any more rude "if you dont buy the new part with the labor I wont do the installation" with the worst attitude ever. Youd think a big name like bestbuy would honor the appointment with the agreed upon price but I couldnt be any more disappointed with the amout of unprofessionalism in that store. Customer service tried to sell me a different product to install with a huge downgrade just to keep the appointment (which also came with extra charge but not as much) but their lack of knowledge about the subject proved further as I was told the product has features it obviously didnt have, I was fed up at this point and requested a complete refund. Am not doing business with this company again, customer service is very important to me. Better train your staff about your services and have your vehicle bay staff learn how to speak with customers with a little more politeness.
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Elizabeth McCrea
I recently purchased an oven on a Friday night. The scheduled delivery written on my receipt was for the following Monday. Somehow my oven didnt make it onto the truck on Saturday (for transport to the warehouse). This meant my delivery date was pushed to Wednesday. I was pretty unhappy about it since my old oven had broken the previous week and my family was really looking forward to a home cooked meal Monday night. I called the manager, Adrian, not really expecting him to be able to do much. He heard my concern, checked with the people involved, and told me that once it was delivered there would be a partial refund waiting for me at the store. The oven was delivered today (Wed) and when I went to the store, Adrian wasnt there. However, the manager on duty called him to confirm my story and sure enough Adrian had already set the money aside in an envelope with my name on it. I was very impressed with the way he went above and beyond to make me happy even though he couldnt get my oven to me when originally promised. I will definitely buy from this Best Buy again.