|Address:||12415 E Mississippi Ave #503, Aurora, CO 80012, USA|
|Working:||9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–6PM Closed|
Absolutely horrible. I have NEVER taken the time to be negative and give a bad review but these people pushed me to a limit Ive never reached. First I purchased a phone from them. After trying to activate it and finding out it was stolen i was already unhappy. I understand its a pawn shop and that plenty of people sell stolen goods and that yes some slip through the cracks in their system to prevent selling them but what happened next blew my mind. When i went to return the phone i was letting the woman know that i thought it was kind of ridiculous that this could happen. No upset tone, no swearing. As Im telling this to her another employee cuts in and in a loud angry tone starts telling me that if i dont like it then dont shop there and that some things are better left unsaid. It was clear his only concern was that other customers heard they sold a stolen item. When i rebuttaled again calmly and respectfully his negative tone only increased and he continued to harass me about stating my opinion. I then found out that he wasnt a manager and that the woman i originally was speaking with was and she just stood there and let the employee speak completely rude and inconsiderate to me. In the end i was pretty much told that they can sell and act however they want because theres always more customers and that i should just never come back. I couldnt belive it. I was then informed my money should be returned in 72 hours tops but after calling and asking why it wasnt they told me it takes ten days. Needless to say Ill never return and Ill do my best to warn anyone else who wants to.
I went into the store on 7/2/16 to speak with a customer service representative (Gary) about buying my iPad out of loan and selling my new Samsung Gear VR. The iPad loan was going to "drop" (meaning the iPad would no longer be mine and be put on the shelves for sale) on 7/3, which I didnt want to happen. So, I made a deal with Gary to sell the Gear VR (mint condition with box for $17!!!), if they could extend the loan date on the iPad to today, 7/8. Gary agreed and said he would make a note on the account, and that I would not have to pay an additional month interest for the 5 day extension. I asked him to print the note, but he said he couldnt, so I had to take him at his word and left thinking I could trust him / them. When I came today to buy my iPad back, I found that you certainly CANNOT TRUST these people. Not only did they not honor the agreement, Gary took the opportunity TO YELL at me In front of an entire store full of customers and employees, saying that he would never make a deal. Not only are pawn loans a rip off (I knew that going into this), but this place goes out of their way to rip their customers off further. I will never be using EZPawn on Mississippi Ave again, and I suggest that if youre smart you wouldnt either!
Very Disappointing. I have shopped at this EZ Pawn for over a year and have had great experiences for the most part until last week. They have a new manager and he was offensive and cold. Our organization has bought 7-10 laptops at this location and have always had god service. The new manager (Eddi or Eddy I believe) however really offended me and my co-purchaser when we chose 2 laptops to buy, and as we were checking out he interrupted the sale claiming that one of the computers was mismarked and was more expensive then the tag said. They had even taken my Photo ID and Schools Districts credit card. The sales associate said no problem they could still honor the price, but the manager said that he had no choice but to charge us $100 more. No apology, no justification, he just said that he was glad he caught the error before we checked out. WOW we decided to not buy the other laptop, and instead visited another shop nearby. All I ca say is that I was very disappointed and hurt by the level of neglect that the Manager showed us.
A Private User
BUYERS AND SELLERS BEWARE!!! These people WILL attempt to rip you off. Have a Alienware Laptop i called in about. Its selling used for 1600 online, wanted around 800-1100 for it. I called them to find out if they were in the same ballpark, so i wouldnt waste my time. They said 1000 was a "little" high and to bring it in. The comp is in great condition so i decided i would. The lady i was speaking to called her boss and talked to him about it while looking online. She told him the sold for 1600 online. She then hung up and told me she could give me 300$ and NO more. A thousand is a "little" to high you say? You have a dual core, horrible condition toshiba for 500$ right behind you and you try to buy my beast for 300$? Sell it and make 5x that? I used to work at a pawnshop, I know the business, and believe me i can spot scam artists from a mile away. STAY AWAY
Lowballed on every item ive ever pawned there which was more than once unfortunately and made to feel so disrespected & like i was ignorant to the value of my item when you could clearly look around and find the same/similar item being sold for 5 times what you just got offered from them at times of need. Rude manager past & current 12/16) and flunky staff with no brains of their own. A pawn broker should posess ppl communication skills in hopes to bring their cutomers back to buy or sell there but they dont give a dam!! Wont go back there again.
Went in there with a guitar and clubs, same exact guitar on the wall and the "guy in charge" i guess what he referred himself as was extremely rude. Gave us a guarantee card, went back to get a loan and told one guy there they were buying and we said no just a loan and he said good we dont want it anyways. I let him know i didnt like his attitude and he said ok. Awful awful customer service. Get my items back and would never go back there. Want to be nice after we sign the loan. No thanks, beware this place is a joke.
Went here to shop for silver coins. Saw a bag of half dollars and asked to see it. Looked at the price and it was $649 for 14 coins (more than 6X fair market value per PCGS and NGC) offered $100 for the bag of silver halfs and was countered at $250. Complete rip off. Asked to see any other silver coins and the woman handed me a bag of buffalo nickles. When I explained to her that buffalo nickles are NOT silver, she looked at me Like I was the idiot. Buyer Beware. this place feeds on stupid and ignorant people.
Went in with merchandise for a loan, and the rep was extremely rude... saying negative things from the start about something I want to come back for like having it there would bring down the value of their cheap ass store anyway. Please do not go to EZ PAWN!!!! I should have listened to all the reviews, but I thought Id give it a try... dumb-ass. Never again will I ever go to any ez pawn the reps I guess have a God complex like the wanna bes they are lol. Let me sum it up... WOW!!!!!