Category: | Tire Shop |
Address: | 2280 S Havana St, Aurora, CO 80014, USA |
Phone: | +1 303-696-7477 |
Site: | discounttire.com |
Rating: | 4.4 |
Working: | 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–5PM Closed |
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Clay Adams
This place is nothing short of amazing. Sure, the reason Ive been coming to Discount Tire for 15 years is not only excellent service but because that excellence in service has been so perfectly consistent throughout all this time. This store is no different, excellent experience as usual. I rolled into this place with a donut in place of one of my front tires which had gone flat from excessive wear. The other front tire wasnt far behind. John greeted me with a smile and a handshake as I came in, immediately working to help me. I asked if we could replace my dead tires on the warranty, but John concluded the tire wear was from poor alignment (thereby making the replacement ineligible for warranty). Even so, John replaced both my tires on the warranty anyway and gave me a discount for alignment work at BrakesPlus. On top of that, I only waited about 45 minutes for the job, and they made sure all my tires and even my spare were all at good pressure. While I was there, every other customer was handled promptly and always with a smile from the DT guys. I never once heard any of the staff tell anyone "no" or say the word "cant" even on phone calls. At one point, I even witnessed John literraly SPRINTING across the waiting area from the back to the front so he could open the entrance door for a lady who was toting a baby. Unreal customer service and positivity!! These dudes are the best of the best. I have no idea how Big O tires (down the street) stays in business with Discount Tire right there. And thats not even including the awesome deals and discounts and great value in the tire. Plus all their other services are FREE!! LOVE YOU GUYS!!!
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Miriam Huicochea
My tires were purchased last year (2015) around November. Fast forward to a few months, one of my tires kept loosing pressure. I took my truck in and left them know my tire was low on air, sure enough they took it back said there was nothing wrong and put air back in it. TWO days later again my tire was low. Took it back said there was nothing causing it too loose air. Third visit after the 2nd time I take again and finally they said they were able to find the problem, there was a nail stuck in there. Obviously my tires were not being inspected they way it should have been or else their would have never been a 3rd visit, Again a few weeks ago I took my truck in because my tire was low. I went there specifically pointing out where a screw was stuck. The guy that helped me out (smh for not recalling his name) said that they would take it out patch it up and off I went. Because my tires had warranty I was offered a new one! Yey. Less then 15 minutes they guy comes inside and says they are done. Wow that fast. My mistake for not inspecting my truck before heading off. Today, again Im having trouble with the pressure on my tires. The same tire! I decide to take my truck else where, and come to find out that there is a stuck SCREW stuck in the tire. Same tire. I thought I had gotten a new tire. Apparently not. The coincidence is too much. Driver side back tire! Again. These people here obviously dont know what they are doing. How can I trust to go back if they can fix my tire. Never again! PS its requiring me to select a star to post. Otherwise I would give it no star.
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Shannon Kopp
So I had a nail in my tire yesterday and went here to get it fixed. I found out that flat fixes are free even if you did not buy your tires at discount tire. So I am already happy about that. I drop my tire off to be fixed and when I get back I find out the tore my tire open when removing it from the rim. Without even calling me they took it upon them self to replace my tire with an almost brand new tire. It had about 95% tread left on it. Mine had about 25%. So the sales men offers me the matching tire for $87 if I wanted it. Tires for my truck cost at least $175 each on sale. So I went back today to get the matching tire and Im waiting when I see a guy run over to the gas station where a lady is about to put air in her tire for $1.25 and tells her "mam we will do that here for free". I have never seen such great customer service in my life. These guys care about people and dont try to sell you anything you dont need. I would definitely recommend this location to anyone and everyone.
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chipotlelover82
This Discount Tire is truly fantastic! Employees are always super friendly and courteous even when extremely busy. Always hold the door open for you, half the time you cant even make it in the door before someone greets you and helps you out. As someone who works in the customer service industry Im just so highly impressed with every aspect of this company. Ive been coming to this location for over ten years now and never had anything close to a bad experience. I recommend this Discount Tire to everyone I know, and now my whole family comes here. Truly superb in every aspect Discount Tire. Keep up the great job!
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Amy Reed
Cant not give these guys a fab review - although they were not able to assist me during the process of having a blowout and no spare tire (yes - my Kia has no donut), I called to let them know my little Soul was being towed and they are always wonderful. Tire was new, so replaced under warranty and I had them order me a donut - with all the driving I do and all the nails that are attracted to my tires. Service is always friendly, reasonable and quick. John and I have been a customer for years and its even better that they are right around the corner! We will keep coming back.
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Kerstin Rainey
Really disappointed in the service. I got all brand new tires in January. I paid $500 for all of them. So a month later, my front driver tire starts losing air and then the next month my back drivers tire starts losing air. They gave me these warranty papers which are worthless. I went there to get them fixed and they filled the holes apparently in March. So fast forward to now (July) I have gone down there three times now and they keep losing air. The warranty says they will replace the tires but they refuse to. Why did I pay extra for this warranty then?
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mohammed alabasi
Great friendly people. This is my first job that I personally applied to by myself. I got hired within the same week. They taught me almost everything about the tires. We where like a family. I really enjoyed working with them. Discount Tire Co is a great company to work with. However, not all the stores have the same flow of accomplishing the job on the car. Every store has their own performance. I Did not like the store in Florida, they where really tough and did not cooperate.
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William Foster
I told the rep I wanted to keep my all weather tires. They were only one season old. I switched out my all weathers for winters and had to go back to retrieve my all weathers. They also tried to tell me I needed to buy new winters. They were also only one season old. One of my tire pressure monitors worked perfectly on the way to the store. It stopped working and they told me it was because of the battery. They offered to fix it for $80. I fixed myself for $10.