Category: | Cell Phone Store |
Address: | 14401 E Bayaud Ave a, Aurora, CO 80012, USA |
Phone: | +1 303-343-4192 |
Site: | att.com |
Rating: | 3.1 |
Working: | 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–7PM 11AM–6PM |
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Abass Savane
One of the worst ATT store in the hemisphere. I was sent to this store from the Stappleton store where i have always ordered all my services or devices to get the 128 gigabytes Iphone 6 plus since they only have the 16 gigabytes over there. The store manager at this Aurora store brought a 64 gigabytes and claim that is the only iphone 6 plus they have in their store. I told him that is ok I can manage with that. When we started processing my account he told me that I can only have certain number of phone so therefore he cannot add another phone. But I told him he is not adding another phone but replacing one of my qualified phone with the ATT Next plan as the other stappleton office was about to do. He said that those people at the stapleton do not know was what they are doing over there. He repeated that twice. Then I told him may be he doesn’t know what he is doing. So he became upset and left that he can’t help me anymore. The other girl came and pretended to help but she was nor better than her manager. In fact she said the manager made a mistake by bringing the 64 gigabytes phone to me because it was not available at all. And she proposed to he help me order the phone on line. I told her she cant help me because they all liars that they make up stories. Another manager came from the back to make the situation worst. Instead of calming me down for running back and forth between the two stores. He ordered me to leave the store or he will call police. I told him I have 8 phones and 2 devices on my ATT account plus the ATT digital life but he said he doesn’t care. So I left and went back to the Stappleton store where they ordered my 128 gigabytes iphone 6 plus on line.
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Buddy Sacks
Ordered online expecting a simple pickup...the site didnt add the FREE watch correctly, so the FEMALE employee said I had to go CHANGE the order on my END ONLINE, but she had just processed it making changed IMPOSSIBLE...if she had been trained well, she would have known that I could no longer cancel/change i that order after she had just processed it...so now I have to rush back to the store at which point its a few minutes (3) exactly before closing on my watch...I go up to the door, but its closed early....I knock once and politely wait for the MALE employee to come to the door with what appears to be a customer...IT IS a customer and as he lets her out and then looks at me with a disgusted grin (I know its right before close, but I just payed bought 1000$ worth the electronics and a contract for 30 months, etc etc..Id think it was in their best interest to let me in, but nope I get the WE ARE CLOSED as I pleaded for them to fix the problem...he practically closed the door on my hands and even though the door was locked before closing time and I was waiting outside BEFORE CLOSING TIME. (another customer came up also so I know I was on time) (I plan to have the manager check the cameras). Horrible customer service...Ive never felt so unimportant in my life...I wont be picking up the phone or any phone from at&t now..I expect all fees to be reversed...this also isnt the end of my campaign. This type of poor etiquette and training should not happen and I suggest getting rid these type employees not for me as Ive been lost as a customer...it is baffling and offensive that they demonstrated these poor behaviors and the rude treatment of to any human...
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Molly Rose
I read about a promotion for an outright purchase of an iphone SE without the requirement of an eligible rate plan. Called AT&T to ensure that I understood the sale. They confirmed no plan was required for this deal and that it was good online or in store. After expressing concern about a store not honoring this, they told me that a store cannot require me to purchase a plan when purchasing any phone outright. Plus, this deal didnt require it and stated so in the ad. I figured that if it was the same as online, I might as well go pick it from the store to avoid dealing with shipping wait times. The employee helping me was misinformed or a liar. He refused to sell me the phone outright at the sales price. First he claimed it required a plan despite clear language and confirmation from their call center that it did not. The ad explicitly states "eligible rate plans not required" in normal sized font. Then he tried to claim it was an online only deal forgetting moments ago that he said the store had the sale. If you have to lie to sell a product maybe youre a bad salesman.
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Ty Taylor
6 PM, 10/25/2014 -- Customer service was nonexistent. I was there for over 30 minutes and nobody acknowledged my presence. I stayed in one spot playing with the phone I intended to purchase so I was easy to spot. Plus, Im a 64", 270 lbs. black guy. A bit hard to miss. I looked around the store several time trying to catch someones attention. The staff seemed content with ignoring me. I ended up walking out and took my business elsewhere. I will not be back.
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Dolly Barela
Looking at the reviews, Im unsure why Robert still has a Job here. He has terrible customer service, after 30mins of trying to give the guy a chance I realized he is truly a POS. He doesnt even want to help your problem, I normally do not let people get under my skin but he is really an awful person who hates his job. Not only was I treated like this but so were several others that were in the store.
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Niki Pinklib
Very lethargic staff. The agents avoid eye contact and move incredibly slow. To make matters worse, each one points the finger at the other person to try to excuse their inadequate service. No one seems to take pride in their job. The manager on duty was conveniently busy to attend to the customers, and otherwise lacked basic service skills and professionalism. Dissapointing!
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Jarrett Lyon
I went in the other day and worked with Cristal... Her customer service was top notch and she was extremely easy to work with. my phone ended up needing to be replaced. Since they no longer contracted phones, she explained the ATT Next option very simply. Everything was efficient and Im happy with my new phone and plan!
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Lynn Wohler
Amazing to go in at a peak time, and several prople are waiting. Two employees attending to customers, while 2 others are putting up a display. After 20 minutes, and no progress on those waiting, I left. This is not the first time Ive left the store without getting help.
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K M.
Robert was extremely helpful. Got a phone upgrade and credit for a trade in. He was knowledgeable and had great customer service. We were in and out quickly and efficiently. Be sure to ask for Robert, as the other employees were too bothered to help.
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Mizukage Guardiano
Robert gave the wrong store number he said SM 42 not 48. Very untrustworthy site. I felt amazing coming in to only be treated like garbage :) Thank you again STORE#42 please be more professional and portray that you actually care. Thanks.
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J Krupt
Awful Customer Service!! And they supposedly have a check in list I was next in line for 20 min and multiple ppl walked in and was helped before me after I have been waiting Trash place to go