|Address:||810 W Wetmore Rd, Tucson, AZ 85705, USA|
|Working:||8:30AM–8PM 8:30AM–8PM 8:30AM–8PM 8:30AM–8PM 8:30AM–8PM 8:30AM–7PM 11AM–5PM|
I visited AutoNation Honda today, thinking it would be a quick and painless experience. An indicator light (not anything serious) on my dash display caught my attention and I was seeking an explanation and perhaps further instruction for a future appointment, if necessary. Upon my initial contact with Mike, who also happens to be the manager of the service department, I had a bad feeling. He seemed distracted and disinterested in my issue. After describing the indicator light, he hurriedly handed me off to a service tech- Angel. My car was identified to Angel, it was driven away. Mike nor Angel returned to explain what the issue was, why the indicator light was lit, or even acknowledged my presence in the waiting area after that. More than an HOUR AND A HALF later, realizing that the level of customer service at this place was dismal, I had to go looking for Mike, Angel or any other person that could give me some idea of what was going on with my car. It took me close to twenty minutes to track someone down; after that time, it took even longer to locate my car, which was driven off the property without my consent. When they finally returned the car to me, there was no explanation given as to why the indicator light was lit, where my car had been for the previous period of time, or why it had taken them so long to do anything for me. As a last ditch effort, a free car wash was given to me as either a shut up and get out, or peace offering or, apology? Whatever it was meant to be- it was a wasted effort. I was so infuriated by this experience that I could not approach the issue at the time. Now that Ive had some time to reflect- I would not recommend this service department to anyone, even with an appointment. I completely understand that having an appointment would have made things easier on them; however, a customer is a customer- the level of service should not be dependent upon whether or not there was an appointment. Not only was this experience a full waste of my time, but now I cannot be certain if my issue was truly resolved, what the issue actually was, or whether I need to have follow up service done at another dealership or auto service location. To be on the safe side, I will be following with with a different service department- I can guarantee that I will never return to this Honda dealership.
Coming off a bad experience from Jim Click where we decided not to buy from because of integrity issues there, we happened to be passing by this dealer. We were planning on a Hyundai, but figured why not take a look before driving up to Phoenix. Mike Henry met us at the door and greeted us. Have you ever been somewhere, where class and service just oozes out of the environment there? Well, this is such a place. Mike guided us to the models we were interested in and we liked the new Civic sedan a lot. He took the time to feature everything about the car, and his knowledge was quite impressive. We test drove, and knew this was a great car. Still a lot more money than we wanted to spend. During the deal phase, he brought out the first offer an carefully and honestly explained all the numbers. His initial offer was even better than the TrueCar price. They did not have the color we wanted so we asked if the car can be discounted even further. He explained to us, that it is a new model and factory incentives exist for it yet, but the important thing here is: He said he would try. When he came back, he did not hit the number I wanted, but was able to get me a little more off. We were sold. We mentioned that we would have to come back another day, because of a wasted morning at Jim Click and had to pick up the kids from school. He told us that it was no problem and set an appointment to meet us on Saturday. Deposit required? He said no.... When we came back on Saturday, he had pretty much everything ready for us. Even took the time to set everything up and explain the car and all its features. Even the Finance gentleman was great. He offered us the different optional plans, as he should. We declined most, but he carefully, and kindly explained some of the other options like GAP since we were putting 0 down. Very professional. After the a few days, the sales manager even called us again to ask how everything was. This was a first for me in all my previous car buying and even car selling experience. Truly a great place, with great people that are not out to gouge you, but willing to make a "FAIR" and "Honest" deal. Last note, Mike Henry...we came back to your dealership because of you buddy. Your professionalism and service on behalf of your customers should be commended!
First off, let me acknowledge the vehicle itself could have been sold by a corpse and still left the buyer with a positive opinion of the dealership - it was just that clean and cared for. With that said, I have tried to rate Autonation(Dobbs) Honda as objectivly as I can - but the vehicle may have biased my recollection, despite my best efforts not to be bias here. Ok, here we go. Courtesy: Obviously, a 5. Only a fool would be anything less in the car sales game. Professionalism: 5. Didnt talk to me like a homeboy, swear, interject uncomfortable personal thoughts, or even push for a sale. Accomodations: Worked to find ways to get me as much test drive time as they could, followed me home to drop off my car & come back to buy the Pilot, provided several bottled waters, and even let me borrow one of their personal phone chargers when my phone was almost dead. I forgot one earlier. They also put the vehicle on a lift so I could inspect it for myself (signs of old leaks, damages, etc). Atmosphere: Inviting, clean, and seemed quite friendly. High pressure? Not wIth me ( note: I went on looKing at a specific vehicle and have mechanical knowledge/training - these factors could make salesmen avoid HPST intentionally, and I acknowledge this possibility). Ease of transaction: Boring wait while they prep the paperwork and financial forms, but that is VERY standard for buying a vehicle - as was wait time (about 30 minutes or so). Follow-up: Unlike many, this dealership cared just as much about thanking me for my purchase and encouraging my feedback AFTER I had left the lot. I received two thank you emails (one from salesman, other from dealer) and the one used to bring me to the point of making this review. Overall, on what I could review (I cannot review the vehicle itself as reflection on them because it was simply to clean to present any insight into how honest they were), 5 stars across the board. Final note: the salesman never struck me as pushy, but - more importantly, I never caught him coming across disingenuous or patronizing. All too often, salespeople I have experienced, have come at me like a mobile advertisement or hustler (sometimes subtle and patient -other times like a junkie clucking for a fix). THIS is the most lasting impression I will take from the experience.