Category: | Cell Phone Store |
Address: | 3210 Ross Clark Cir, Dothan, AL 36303, USA |
Phone: | +1 334-677-2355 |
Site: | verizonwireless.com |
Rating: | 3.4 |
Working: | 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 12–6PM |
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Jarett Lord
Absolutely ridiculous. I went here to upgrade my device and renew my contract. It became very evident that this locations employees and management have absolutely zero problems with lying straight to your face. The following incidents occurred while trying to get a device and plan I had already researched and decided on. 1) Sales person told me that I was not eligible for an upgrade after looking at her computer. When I told her that was eligible for upgrade when I came in and bought my GS4 at full price last year (thus not using my available upgrade), she looked at the same screen again and said, "Oh yeah, you are eligible. My bad" 2) The sales person and manager both persistently tried to get me to agree to paying more for a phone as well as paying more for a plan. I stated that I wanted the $60.00 unlimited call and text with 2GB of data. They tried getting me to agree to paying $150.00 a month. They then told me that I would still be paying $120.00 a month if I went with the $60.00/ month plan. When I asked why they said it was because of taxes. When I pointed out that this would be a 100% tax rate, they doubled down and explained that I would be paying for city, county, and state tax. It didnt seem to occur to them that what they were saying was, in fact, completely delusional. 3) Finally, once it sank in that I was adamant about sticking with the plan I asked for the sales person proceeded to explain to me that since I had 2 days left in my billing cycle I would be pro-rated for the data I had already used in February on my next bill to the tune of $260.00. I explained that I had just paid my bill for February and she confirmed that they would be charging me twice for the data because I "still had two days left on my billing cycle." In conclusion, unless youre fond of torturing yourself and being treated like a sucker I would highly suggest visiting the Verizon store on 84 west next to Winn Dixie. Ask for Casey Oakley. I went in this morning, told her what phone and plan I wanted, and was out in less than 45 minutes. Plus they are locally owned unlike the store on the circle.
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Kyle Stanfield
So much wrong with this store. First and foremost, which may not be the fault of the store and might be corporate or something, but the layout and design is horrible. You cant tell who is or is not an employee as few wear name tags or uniforms. How do you spot an employee? Look at whoever is going in and out of the back and staring at a tablet the whole time. The layout and planning of the store makes it that much harder to identify who is actually working there. Now, that wouldnt be such an issue if the customer service wasnt so atrocious. Apparently, when you walk in, youre meant to "sign in" with the person at the "front" (really the middle of the floor). Then, the employees queue you up on the tablet and have to walk around asking if you are who they are looking for. Except when I walked in, I didnt know this and the woman I was meant to sign in with watched me walk in and wasnt doing anything and never said a word. I was in there 30 minutes feeling ignored until I walked up to her as she wasnt doing anything and asked how I get helped. "Are you signed in?" was her response verbatim. Well obviously not, you watched me walk in and said nothing! Whoever helped me was actually nice and polite and didnt try to sell me anything, which was cool and probably because I knew exactly what I wanted when I walk in and people often tell me I am intimidating to them because of my accent and very direct way of speaking. However, the fact that you cant tell what is going on and nobody tells you, this place needs overhaul. I might even call corporate and complain about the location. My whole 30 minutes sitting there, few employees actually saw me because they had their faces buried in their tablets, but what few actually did, not a single one greeted me or asked me if I had been helped or anything. I will be doing everything online from now on and if, for any reason, I HAVE to see a licensed store/dealer in person, I will be going somewhere else.
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Lisa Kent
I had the worst customer service ever. When I had to get a new phone the representative Brie, told me that all my stuff would transfer to my phone and it didnt. I lost everything! She did not tell me I needed to back anything up first. She led me to believe that all my stuff would transfer at a touch of a button. She also had me believe that cases came with the new phone. She said go pick out a case. After I picked it out she said We had to pay for it. Everytime i have ever gotten a phone there it came with a case. Later that day when i realize all my stuff did NOT transfer i called the store and asked tospeak to a manager. I was told he is to busy to deal with you. I left my number...no call ever. I went up there the next day to speak with the manager and he told me that I have to speak with a representative and then that representative would go to him and relay the problem and he would tell her what he could do. Brian was NO help. That is a horrible manager. Never should a normal employee deal with customer complaints. The manager was rude, did not seem to sympathize with me, and basically told me he could not help nor could he train his employees right. Nothing got resolved. I lost so many pictures, contacts, work information, and school information. They laughed when I said we would look at switching companies. I felt belittled. I was given an address where I could write corporate about the problem but I have decided to write the letter instead to all newspapers, radio stations, and tv stations. I told the customer service girl brie that I would blue tooth my stuff and she promised I didnt have to. WHAT A LIE! Very poor service!
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Daryl Seay
Bought a Note 7 here. That should pretty much explain it. When I came back to return (before the mandatory return) because it wouldnt function properly, I was told by a rep "Im sorry, we cant take this back. Its past the voluntary recall date". I then reiterated that the phone didnt work. Someone else had to help me. Seems like every time I walked in, someone had to find someone else to help or answer a question. Only reason for 3 stars, while lacking in knowledge of product, all were very friendly. Just go online and order your phones. ANY retail store you get a new device from, if you have problems, you HAVE TO USE THE RETAIL STORE. This was my first device purchase at a store and this Note 7 was the only one they had left. I found out by phone on 611 that if you use a retail store, they are the only ones who can replace your device under warranty. Well, if they dont have your device in stock, youre stuck! All my other device purchases have been online at MyVerizon or by phone 611. Always have a replacement by the next day if I order in time.
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Rhonda a
Customer since 1994. Walked in said I was having difficulty upgrading to a new phone online - could they help me by accessing my account and help me order. Sales rep said no. I asked for the "manager" and he said "no, we cannot access your account for you". Asked him then if they would waive the $20 activation fee if I bought the phone at the store and he said "absolutely not, they cannot waive that fee unless there was a promotion going on" - he was not friendly at all. I walked out and went to the Verizon Premium store located at 3850 W. Main Street, was greeted by Ryan B and she accessed my account with no problem, but offered to sell the phone straight out of the store and would gladly waive the $20 activation fee. She and the other associates and the manager went out of their way to help me and was in and out of there in no time at all. Will skip the Verizon store on the circle next time and will send everyone I know to the Verizon Premium store.