|Address:||1935 S College St, Auburn, AL 36832, USA|
|Working:||11AM–8PM 11AM–8PM 11AM–8PM 11AM–8PM 11AM–10PM 11AM–10PM 11AM–4PM|
I dont usually leave reviews (especially bad reviews), but the experience I had at Sugar Skulls was atrocious. Both my friend and I went to SS to get clear piercing retainers for my two newish lobe piercings and her newish cartilage piercing. From the moment we walked in the door, the girl helping us was very unprofessional and only begrudgingly helped us. We told her what we needed and she pulled the retainers our of the case. She knew what type of piercings we needed retainers for, yet she gave us both 16g curved barbells. My lobes were pierced at 20g and my friends cartilage was done at 18g, so these were definitely the wrong gauge and the wrong shape. Since I am new to piercings, I didnt realize at the time how much of a problem this would be. I double checked with the girl and she said what she gave me was fine so I took her word for it. ((Side note about the prices: $10 for one cheaply made plastic retainer is completely rediculous and I cant believe I paid $20 for these things.)) We gave our cards to the girl and she sighed and started ringing us up. We had to wait about 5 minutes for the card reader to start working because apparently its on the same signal as the phone, which was being used, so we just had to wait. Then the girl rang up my friends card for $20 (two retainers) when she only needed one, which isnt a big deal, but she turned back to us and said in a very rude tone, "What do you want me to do?" We told her not to worry about it, my friend would buy two retainers and we could give one to another friend of ours. The girl immediately says, "What?? This is too much math." And we explained it to her again, explicitly stating that we would both buy two retainers, which was $20 each, so all she needed to do was ring me up and give my friend the second retainer she had already paid for. She turned back to the cash register, sighing loudly multiple times and saying, "This is ridiculous." After that, my friend had her put in the retainer which the girl said she could do. When they went to the back, the girl was throwing the chairs around loudly with more sighing. It had been pouring outside when we came to the shop, so my friends hat was a bit wet. When the lady touched it, she loudly and rudely said, "That is so disgusting," and my friend apologized and tried to explain but the girl kept saying, "Ugh, so gross." The whole time this was going on, some random people (one didnt seem to be an artist here, the other might have been) were lounging around on the couch inside the door, cussing, eating chips, and playing YouTube videos from their phone. The worst part is, neither of us were given receipts so I cant even return the (unused) $20 retainers that I paid for. The whole experience was very unprofessional and disrespectful and we are never coming back to Sugar Skulls. Do yourself a favor and STAY AWAY!
READ BEFORE YOU GO PLEASE!!!Went to the location on South College for a tattoo of two roses and a butterfly. Got my arm completely DESTROYED by Chris. Really questioned if these people are professional about their business. I had an appointment at 1pm on MLK day I believe and literally did not have a needle hit my arm until about 5 pm. I did not make it out the shop until after closing for a tattoo that should not have taken more than 3 hours. He photoshopped my whole tattoo as I sat there and watched him pic different images off the web to copy. His drawing was completely remedial , and after the tattoo was done it looked awful. I have had many other tattoos on my body and none of them have I ever had an issue with besides this one. I was completely embarrassed to even wear a tank top anymore due to the fact that ANYONE AND EVERYONE looking at my arm could see this tattoo was messed up. The lines were completely shakey and blown out, the shading and coloring looked unfinished and just unflattering, and there were many design flaws due to the fact that he did not draw up my tattoo he simply photoshopped it. While sitting in the shop from about 1pm-9pm, there was a man just hanging out in the lobby getting drunk with his three year old daughter(not a customer), while all the actual customers were coming in. While I was waiting four hours for him to even take me back to get started, Chris went outside about 6-7 times to smoke cigs and or pot ( I know when people are smoking pot), he was trying to start on other peoples tattoos(during my appt time), and was talking to his baby mamma THE WHOLE time he was actually tattooing my arm! I am so ashamed I even sat through that whole day as I have had MUCH BETTER experiences with actual artists who put MY appointment time solely on me as the PAYING CUSTOMER. Went back to speak to presumably the owner of the shop after my arm had healed and she asked me "Whats wrong with it that you dont like?". ARE YOU F***** KIDDING ME? I know we arent all professional tattoo artists but I know when a tattoo looks like S*** and she completely disregarded there was even anything wrong with it although it was completely obvious there were major flaws that could have been prevented if given the proper PROFESSIONAL artist. Anyways, went to Outlaw Tattoo in Montgomery to get it fixed (HIGHLY RECOMMENDED) and they totally fixed my busted A** tattoo. Dont make the same mistake I did and let the people at Sugar Skulls railroad you and make you feel like your stupid and dont know what youre talking about. Get some quality art from people who actually care to be at their job.
Got my navel pierced at the South College location. The staff was perfectly nice, gave me plenty of time to choose from many options for initial jewelry with a few different price points. However, Im very sorry to say the piercing itself did not go as expected. The piercer seemed to loose her grip on the needle, back-tracking in my skin (this according to the person watching, as well as me being able to feel it) before slowly finishing and inserting the jewelry. Whatever exactly happened, it wasnt quite right, was incredibly slow, and hurt far beyond what it should have. This was absolutely my most painful piercing experience, including my nipples, despite being an incredibly common piercing by one of the few piercing places in a college town. I hope it was just a bad day for the piercer, but I will not be returning to this shop.
I HIGHLY recommend this shop. My body previously rejected every piercing Ive ever had and I came to sugar skulls on a last chance effort to help my chronic back pain. Ive been in pain for years and I brought a reflexology chart and got 3 snugs and a cartilage done and my pain has actually decreased since then. Im beyond grateful for them. Their customer service is amazing, the artists and apprentices here are as kind as can be. They help you through being nervous, make it as pain free as possible, and are so great at their jobs. I wouldnt trust any other shop with piercings or tattoos. Everybody here will make you smile and feel welcomed and comfortable. Please come here for anything you need as they can do it all and do it with perfection!!!