|Category:||Office Supply Store|
|Address:||1036 US Hwy 72 E, Athens, AL 35611, USA|
|Working:||9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–7PM 11AM–6PM|
Hands down the worst merchant Ive ever done business with. I paid nearly $600 for two years worth of warranties and virus protection for two different laptops (work and home). Four months after purchasing, I took the units in to be serviced and warrantied but was told Staples no longer does business with the very expensive virus company they aggressively up-sold me a few months earlier. The virus software was called Sophos and is a German company located overseas with whom I was unable to reach a live representative after trying for weeks. Obtaining a working customer service phone number proved to be nearly impossible. I was also told by a store employee that Staples had a "strained relationship" with the 3rd party company my warranty was through called Square Trade. This resulted in me no longer being able to drop my units off with Staples as I was initially told. I never intended to do business with either 3rd party company and was promised by this merchant Id never have to. I was denied a refund and never reached any resolution. If you do business with their "Easy Tech" department I WARN YOU there will be nothing "easy" about it. Ive since switched back to Best Buys Geek Squad Department and am once again getting the professional service that I need and expect. Ive only taken the time to write this review in effort to save others a very costly (in my case $600) mistake.
The worst staples ever. I have had two incidents here. The first was a year ago where the cashier was giving me the wrong change and argued with me when I brought this to her attention. I notified management and it was resolved. I gave them another try last week and wanted some invitations printed for my sons birthday well the manager kept saying "you can do this online" and after he said it the third time I realized he didnt want to help me and took my business to Sundreys print shop. I will never shop here again.
Visited to make black and white copies. The customer service is poor and inconsiderate of the clientele. The print staff were inattentive and rude. I have been inside twice before and personally had no problem, but witnessed someone else both times who had altercations with staff. I understand now how that could happen. I made the decision to leave without making the copies or pressing the staff to help me.
I shop at the Athens store on a regular basis (monthly) for my office and the staff people are always friendly and helpful. I prefer this Staples store over any other store in my local area. Thanks guys!
Alex Waldeck DC
The manager D.A. is awesome. He stated after hours to help me solve a crisis. Stand up guy, awesome staff too. 10/10 would recommend.
Good place for office needs. Costs more than buying supplies online, but its really convenient.
Great store, little under staffed but did find someone to assist me. Nice young man.
Manager Andy went above and beyond to help us. Customer service there is the best.
Couldnt find what I was looking for, but everything was neat and clean
Very helpful and great back to school deals
Usually great but was treated rudely today
It was good and had great prices.
Staff very helpful and courteous.
Great, friendly staff.
Logan was awesome!!!
It was ok