|Address:||571 US Hwy 72 W, Athens, AL 35611, USA|
|Working:||9AM–5:30PM 9AM–5:30PM 9AM–5:30PM 9AM–5:30PM 9AM–5:30PM 9AM–5:30PM Closed|
I called to have my diamond upgraded and spoke with Tammy. I asked her to look for the diamond I found on their site. She called me in several days and explained that they stopped recognizing the diamonds I wanted on their site and would remove them at all. She offered me another diamond GIA certified and I asked if they could give me a discount as my husband spend a lot of money with them for my engagement, pendants, pearls and rubies. It took her several days to respond back saying no. Then I agreed to purchase the one with higher price; as we moved to Florida I asked her to email me the certificate and papers for purchasing. She called and said the diamond was sold and I needed to look myself on the site as she didnt want to look for it herself. I called back as I found another diamond and asked her to email me the documents for the purchase for me to make the transactions. She never did. Still waiting weeks afterwards. Really? I have to beg to spend thousands of dollars with you?! You are that caring for your customers?! Daria
I had wedding band resized and it broke where they cut it. I took it back and they fixed it (no questions asked). Well it broke again 2-3 years later in the same spot. They said the warranty was expeired and I had to pay to get it fixed. I asked if that was normal and they indicated that things wear out like parts on a car. I requested if they could reduce the cost to fix it and they said it would be a slim chance. When I have been there before, they were really helpful. I think that I will take my business elswhere.
Everyone is so sweet and help you all they can to get you what you want or as close as possible, depending on your budget
A Private User
Great place to do business with. Will use them again.